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Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness.
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Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc. Two or more years of Store or Assistant Store Manager experience in a retail environment.
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Assists with Associate Relations issues by communicating any incidents to the Store Manager or District Manager as needed. Urgently manages merchandise processing to the sales floor within the expected Company timeframe.
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In the absence of the Store Manager, the Assistant Manager is responsible for leading the entire operation of the Store to ensure that Company standards and best practices are consistently met.
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Ensures scheduling and completion of all Associate cleaning tasks throughout the store, including restrooms. Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as needed.
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Executes Customer service programs and Merchandise Presentation programs through Associate training and program supervision. Responsible for the management and supervision of all areas assigned by the Store Manager and follows policies in regard to Customers, Associates and merchandising.
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Ability to perform basic mathematical calculations commonly used in retail environments. Communicates any variances to Company standards to the Store Manager. Assists with training Associates on Loss Prevention awareness and Store shortage goals.
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Ability to spend up to 100% of working time standing, walking, and moving around the Store. Merchandise Processing and In-Store Marketing. Responsible for learning all phases of Store operations.
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Assists in the analysis of Store reports to evaluate controllable expenses and overall Store performance. Ability to use all Store equipment, including PDTs, registers and PC as required.
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Manages Store to ensure a clean, neat, easy to shop environment. Must demonstrate the ability to supervise, motivate and communicate positively to Store Associates at all levels. Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
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Controls payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trends. Safeguards confidential information, cash and credit card information and merchandise.
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Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice. Maintains a high standard of housekeeping with help of contracted maintenance personnel and Ross Associates.
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Demonstrates courtesy, friendliness, and professionalism at all times. Assists in the management of and continuous monitoring of actual expenditures to be within budget. Ensures merchandise is presented and organized according to Company merchandising guidelines.
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Benefits offered to all Associates include Accident, Critical Illness, Vision, Auto, Home, and Pet insurance programs; Associate Discount, Identity Protection, Associate Purchase Program, Benefit Hub Discount Mall, Employee Assistance Program and Commuter Benefits, 401K (service requirements), Employee Stock Purchase Program, Ross Cares Fund, College Discounts, Sick Pay (where legally required) and Referral Bonuses.
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AS, ASM and SM Associates in Stores and Exempt Corporate and Buying Office roles are also eligible to receive a Bonus based on individual and business performance. The base pay range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location.
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sales associate floor retail jobs Title: assistant store manager in Columbia, Missouri
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