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Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
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As a Bilingual Fraud Customer Service Representative, you will be responsible for the resolution of multi-product fraud related client requests by answering calls, chats, or emails in an inbound contact center.
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Bilingual Fraud Customer Service Representative. Has 1+ years of customer/client service experience, including experience handling difficult client situations. 1+ years of customer/client service experience.
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Respond and identifies client needs and recommends solutions when fraud has been identified by utilizing information learned during training and resources available through people, customer records, and knowledge management systems.
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Provide a high level of professional and courteous service using empathy when needed, while conducting account investigations. The ability to convey complex information in clear and concise terms to ensure customer understanding.
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Opportunity to earn up to $350 per month, based on metrics and compliance. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
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They provide seamless service delivery to answer client questions, resolve problems, perform account maintenance, and look for opportunities to deepen relationships through digital solutions. Displays passion, integrity, commitment, and drive to deliver a positive, differentiated service that improves our clients’ financial lives.
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Opportunity to earn an additional $350 per month. Analyze and identify potential fraudulent situations and suspicious activity through the monitoring of card alerts and fraud prevention reporting.
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Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship. These individuals work in a fast-paced environment that requires accuracy, use of logic, multi-tasking, toggling between multiple systems and clearly communicating resolutions in an efficient manner while delivering a great client experience.
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Answer Inbound Calls from customers/clients with questions concerning and/or related to their account. Log cases in database detailing actions taken on accounts and conversations with customers. Process disputes and fraud claims in accordance with client policies and guidelines.
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Employees must be flexible to work any of our 8-hour shift schedules during our business hours. Must be able to successfully pass a criminal background, credit check and security fingerprint. Shift differential of $1.50 per hour if working Monday-Friday between 6:00PM to 6:00AM.
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In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. At Conduent we value the health and safety of our associates, their families and our community.
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A commitment to excellent attendance with proven reliability and can adhere to the agreed upon work schedule. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form.
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Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. Medical, Dental, Vision, Life Insurance, and additional benefits (eligible on day one) Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from consumers.
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In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.
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equal opportunity customer service jobs Company: Conduent Business Solutions Of Puerto Rico Inc in Anoka, Minnesota
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