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In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this means you are responsible for the checkout experience and grocery delivery & pickup at your assigned store.
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You are responsible for daily operations including managing capacity, labor utilization, adherence to pick processes, and drop of task execution (for E-Commerce); and, cash management, customer demand management, labor utilization, and execution of store processes (for Customer Service.
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Establishes clear expectations for balancing in-store customer service and completing online orders. Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.
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Job Responsibilities:Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service. Monitors the schedule to maintain in-store customer needs, online order capacity, and cognizant of labor budget.
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As the Associate Team Leader, you support the Team Leader in leading and developing Team Members. Demonstrated understanding of how labor utilization and task management drive performance metrics and customer experience.
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Job SkillsStrong ability to perform task management, balancing dynamic customer flows. Excellent interpersonal, motivational, team building and customer relationship skills. Ensures an effective and efficient response to customer questions, requests, and/or concerns.
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Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service. Strong ability to perform task management, balancing dynamic customer flows.
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Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers. You must strive to support WFM core values, Leadership Principles, and goals, promote national, geographic-specific, store programs and initiatives, and ensure adherence to all applicable health and safety regulations.
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You will monitor key performance indicator metrics and visual cues in-store to assess the Team’s performance in these areas. Consistently communicates and models WFM core values, leadership principles, and supports goals.
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Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery. You are responsible for regulatory compliance, and special projects and/or assignments. Ability to work a flexible schedule including nights, weekends, and holidays as needed.
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At Whole Foods Market, we are working to nourish people and the planet. Maintains security of equipment, e.g., MSRs, phones, currency counters. Maintains cleanliness of workspaces including staging area and coolers.
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You will focus on driving safety, quality of outbound online orders, excellent pickup experience, team productivity, and program execution. You may be responsible for aspects of managing non-inventory supplies management & expense control.
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Strong ability to communicate performance analysis findings and actions, both verbally and in writing. Proficient with email, Microsoft Office, and operations-related applications. In an 8-hour workday: standing/walking 6-8 hours.
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Exposure to FDA approved cleaning chemicals. Proactively identifies process improvement opportunities. Proficient with mobile applications, dashboards, and basic understanding of retail systems capabilities.
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Maintains Team Member safety and security standards. 18+ months retail experience including 6+ months of supervisory experience. Strong analysis skills to root cause underperformance (either observed or demonstrated by metric performance.
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customer service department manager associate jobs Title: assistant store leader in Anoka, Minnesota
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