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Keywords: customer service representative, customer service, CSR, UnitedHealth Group, call center, Optum, health care, office, phone support, billing, work at home, work from home, WAH, WFH, remote, telecommute, hiring immediately, #rpo.
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The remote Call Center Representative works in a high volume fast-paced environment handling inbound and outbound calls (no cold calling) for customers seeking a commercial insurance quote for their small business.
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Must be available to service customers within the following time zones Mountain Standard Time. Your Day to Day Responsibilities:+ Process clients first notice of loss claim reports received through Zurichs phone & non-phone reporting options in a timely and accurate manner.
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As a self-employed 1099 Independent Contractor Agent providing virtual call center services to Liveops' clients, you will be responsible for your own tax obligations. Depending on call volume, utilization, incentives and how much you commit, hourly earnings could range from $12-$17 per hour.
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The pre service representative utilizes multiple systems simultaneously and works in a fast paced, productivity driven call center environment accepting inbound calls promptly and making outbound calls in a professional and courteous manner and independently works to resolve patient and provider questions related to referrals, pre-authorizations, and insurance verification.
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Six months call center, customer service, insurance, or medical experience preferred. Pearl Interactive Network, Inc. is a fast growing, multi-channel contact center solutions company.
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Knowledge of call center telephony and technology. Experience in a call center or customer service environment preferred. Provides feedback on call issues related to downtime and/or training issues.
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High school diploma or equivalent and at least one year prior experience in an area of service delivery, customer service, call center technology, or other related field or an equivalent combination of education and work experience that provides the knowledge, skills, and abilities needed to perform the work.
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