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Prior experience with operating, monitoring, and supporting serverless applicationsApplication of appropriate information security and regulatory or statutory compliance, including HIPAA, SOC, GDPR.Success in leveraging traditional best practices, such as ITSM, as well as emerging methods, such as DevOps, that are optimized for agility.
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ServiceNow Certified Implementation Specialist (CIS) ITSM, ITOM. The Sr. ServiceNow Developer will be very experienced withengagementdeliveryofnewServiceNow implementations of ITSM ITOM and SecOps and will have practical experience withleadingthedeliveryofthose processes.
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While this role focuses on HRSD and LSD, there's opportunity to learn and engage across multiple value streams including ITSM, APM, CMDB, and more. Become a part of our caring community and help us put health first.
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8+ years experience with ServiceNow development and the Now Platform including ITSM, App Engine, Integration Hub, Mobile Studio, andAutomated Test Framework. As a Senior Architect, you will lead the development, maintenance and expansion of a set of custom developed and Out of the Box (OOB) ServiceNow applications utilizing the Now Platform and in the ServiceNow Cloud and focused on ITSM and/or App Engine.
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Working knowledge of ITSM, Desktop, Mobile technologies, property network, and Windows Operating Systems, Manages a technical team of service providers and business analysts to provide support to properties using the digital mobile products, Mobile Key, Mobile Check-In, Mobile Dining and GXP. Also is a member of the leadership team that provides critical incident and leadership escalation support for property issues related to Property Management Systems, Business Applications, Infrastructure, and vendor supported services through engagement of L2, L3, Network, and infrastructure teams.
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Strong Understanding of ServiceNow ITSM platform and Discovery. Contribute, coach, and support the ITSE and IT Service Management teams on CMDB configuration, maintenance, and operation. Understanding of the IT Infrastructure Library (ITIL) IT Service Management lifecycle.
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Success in leveraging traditional best practices, such as ITSM, as well as emerging methods, such as DevOps, that are optimized for agility. Practical experience in developing and implementing a high-performing ITSM environment and knowledge of ITSM best practices.
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Handle security incident escalation via Cyber Case Management tools, SIEM, ITSM, email, phone, or walk-up. Experience with ITSM, SOAR, or Cyber Case Management Tools. The Cyber Security Analyst level 1 is an entry level role that is primarily focused on responding to alerts, setting up cases for escalation, and triage.
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