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Coordinate with the Retail Store Manager to execute a strategic retail operations plan that aligns customer service, sales and volume building, merchandising, inventory management, budgeting and expense control with SSC business and financial goals.
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The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service.
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Provides a compelling onboarding experience and ongoing coaching and development in the areas of operations, sales techniques, customer service, product knowledge, inventory control and visual merchandising.
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Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Under the supervision of the Store Manager, the Operations Manager will maintain an engaged, productive store team through strong leadership, demonstrating initiative and leading by example.
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Responsible for providing an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service. The CSR reports to the Store Manager, in partnership with the Operations Supervisor/Manager.
$16.7 - $17.4 an hourPart-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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The Assistant Store Manager is responsible for supporting the Store Manager in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including managing sales operations, asset protection, and human resources functions to ensure great customer experience and maximum profitability.
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Help the General Manager and Operational Managers with daily store operations, ensuring an awesome customer service experience. Experience providing supervision and support to store staff.
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Two or more years of experience in a big-box retail environment with direct accountability for achieving customer service targets, preferably in a lead or supervisory role. Experience in retail operations, cash handling, loss prevention, inventory control and merchandising.
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Customer Service Manage customer queries, through the use of sound judgement and achieving positive outcomes Build partnership with the Account Executive and Area Trainer to ensure continuous training and development of the team to ensure Charlotte Tilbury standards are achieved in both areas of service and artistry Take every opportunity to extend exceptional customer service beyond the in-store experience.
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The Store Operations Manager is responsible for the overall sales, profitability, customer service, visual strategies, operations, and inventory management for an assigned location/s.
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The Store Manager leads all retail store operations with a focus on quality and service to ensure that our customers have a memorable experience. Oversee the daily operations of the store, including: open and closing procedures, work order management, performing the CICO (Check-In, Check-Out) procedures, providing high levels of customer service, staffing and scheduling and/or making necessary modifications, inventory management and proper cash handling.
$5,250 - $10,000 a monthFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Experience Desired: Prior management experience in grocery operations/produce or related field; Customer Service Experience; Knowledge of Market District operational procedures; Ability to read and interpret Profit and Loss statement.
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Models, teaches, and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni channel experience. Analyzes sales reports and KPIs to determine the needs of the business; In partnership with Store Manager, executes in store business and sales strategies.
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Proven excellent customer service skills with statistical track record in all areas of sales and leadership. Communicates with store teams and Store Manager to effectively lead positive change.
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Report directly to Assistant Manager and Store Management to ensure clients experience high quality customer service, completing store operations efficiently and implementing sales strategies thus meeting and exceeding commercial goals.
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customer service store operations experience manager jobs in Silver Spring, MD
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