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Serves as the property sales liaison with Area Sales, Group Sales, Revenue Management, Event Management, Regional Marketing Communications and other hotel departments as appropriate.
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Marriott Hotels and Resorts (MHR) Spirit to Serve Daily Basics, Renaissance Hotels and Resorts (RHR) Savvy Service Basics, Courtyard, SpringHill Suites, Fairfield Inn Basics of the Day, Residence Inn Daily Huddle, or TownePlace Suites Morning Meeting.
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2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years experience in the sales and marketing or related professional area.
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4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.
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Serves as the sales contact for the General Manager, property leadership team, Group Sales and Area Sales leaders. Evaluates and supports participation and account deployment with Area Sales and Group Sales within the Sales Office.
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Functions as the leader of the property’s sales department for properties with bookings over 300 peak rooms and significant local catering revenue. Champions leadership development and workforce planning priorities by assessing, selecting, retaining and developing diverse, high-caliber talent that can lead the organization today and strengthen the leadership bench for the future; continues to upgrade the sales & marketing talent; works with HR to anticipate future talent needs based on business growth plans.
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Verifies Sales team understands and is leveraging Marriott International (MI) demand engines to full potential. Manages the marketing budget to enable development of property specific campaigns, promotions and collateral to drive revenue and meet property objectives.
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Participates in sales calls with members of the Sales and Marketing team to acquire new business and/or close on business. Identifies, trains and mentors group sales associates; utilizes all available on the job training tools for associates.
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Evaluates the property’s participation in the various sales channels (e.g., Area Sales, Group Sales within the Sales Office, electronic lead channels, etc.) Transfers functional knowledge and develops group sales skills of other discipline managers.
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Develops sales goals and strategies and verifies alignment with the brand business strategy. Executes the sales strategy in order to meet individual booking goals for both self and staff.
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Provides day to day leadership to sales associates to achieve property sales objectives with overall responsibility for achieving booking goals and property revenues. Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.
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Maintains an active list of the competition’s best sales people and executes a recruitment and acquisition plan with HR. Creates effective structures, processes, jobs and performance management systems are in place.
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Supports tools and training resources to educate sales associates on winning catering solutions. Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event.
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Provides customer intelligence in evaluating the market and economic trends that may lead to changes in sales strategy to meet or exceed customer expectations. Attends sales strategy meetings to provide input on weekly and overall sales strategy.
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Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotel’s’ sales objectives.
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sales management fairfield inn residence area carlton revenue and event jobs Title: marketing Company: Marriott in Norwood, Massachusetts
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