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As a Customer Service Specialist, you will be a Subject Matter Expert and play a pivotal role in ensuring every customer has an experience that's the best in pests. Responsibilities As a Customer Service Specialist, you will be a Subject Matter Expert and play a pivotal role in ensuring every customer has an experience that's the best in pests.
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Our Customer Service Specialist position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team thats counting on you.
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Previous experience in Customer Service or Sales preferred. Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers.
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You will field incoming requests, schedule service visits and maintain efficient routes that reduce drive time for Orkin Pros. Leading with empathy and a service mindset, you’ll keep integrity and excellence at the forefront as you coordinate service, resolve issues and support overall satisfaction to help your branch maintain and grow customers.
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As a Customer Service Specialist, you’ll play a pivotal role in ensuring every customer has an experience that’s the best in pests. Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results.
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Customer Service or Sales. That means building on our reputation for top-notch service from the industry leader with more than 120 years of protecting homes and businesses. Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments.
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We Need Your Next-Level Service Mindset at the Best in Pests. You have a service-oriented mindset that leads you to build loyalty and trust with clients. Orkin is financially stable and growing as the largest subsidiary of Rollins.
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Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer. As part of the Orkin team, you’ll be critical to helping our customers feel we’ve delivered on our promise.
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Plus, if there’s one thing we know at Orkin, it’s that pests keep coming back, and that makes our industry recession resistant. Why should you choose Orkin? Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules—don’t worry, we will train you.
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The Pest Management Industry is growing and is a recession resistant line of business. Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate.
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Previous experience in Customer Service or Sales preferred High School Diploma or equivalent required Ability to pass a drug screen and background check is required Excellent interpersonal and communication skills Basic computer skills in various software and web-based applications Proficient in Microsoft Office Strong attention to detail and follow through Demonstrated ability to prioritize tasks and manage time efficiently What will my work environment be like.
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Overview We Need Your Next-Level Service Mindset at the Best in Pests. You will Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments.
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Competitive earnings Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance 401(k) plan with company match, employee stock purchase plan Paid vacation, holidays, and sick leave Employee discounts, tuition reimbursement, dependent scholarship awards Industry leading, quality, comprehensive training program Why should you choose Orkin.
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Candidates must meet physical job requirements and safely perform the job duties with or without accommodations: Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time.
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Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer, As a Customer Service Specialist, you will be a Subject Matter Expert and play a pivotal role in ensuring every customer has an experience thats the best in pests.
$18 - $21 an hourFull-timeExpandApply NowActive JobUpdated Today
customer service jobs Title: customer service specialist Company: Orkin in Windsor-mill, Maryland
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