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Performance Metrics: Develop and supervise KPIs to measure the success of digital transformation and adjust strategies, as necessary. Our Global Digital Experience Team is a high-performing, strategically focused, and lively team that is at the heart of Manulife | John Hancock’s bold ambition to be the most digital, customer-centric global company in our industry.
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Collaborate with the Sales and Customer Success teams to ensure a seamless customer experience. Customer-centric mindset and a passion for customer success.
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In January 2023, WillowTree was acquired by TELUS Digital Experience (Symbol: TIXT), a leading provider of next-generation digital customer experience (CX) solutions for global and disruptive brands.
$260,000 - $300,000ExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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You get equally excited by growing your book of business in partnership with sales as you do by helping a customer on their success journey. As a Customer Success Manager, Emerging Enterprise for our (East) region, you are responsible for executing programs that will help our customers arrive at successful solution adoption and long-term value realization.
$108,000 - $180,000 a yearFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Develop sales training and customer education material in collaboration with product management, R&D, and commercial teams. Develop, implement, and measure strategic marketing plans and tactics for the CTS PSC and adult stem cell portfolios, using a customer-centric approach, helping to drive awareness, consideration, and purchase.
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6+ years of enterprise sales experience within the translation industry (preferred) or 6+ years of experience in SaaS sales. Work closely with Strategic Customer Success Managers to map out your portfolio of Strategic Accounts and ensure exceptional service levels for all stakeholders and healthy consumption.
Full-timeExpandApply NowActive JobUpdated 8 days ago - UpvoteDownvoteShare Job
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In this Pharmaceutical Sales Rep role, you will work to strategically pursue opportunities, represent and sell our cutting-edge services, provide excellent customer service, and close deals in an untapped market.
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Familiarity with high-speed digital design, controlled impedance, crosstalk, signal integrity. Create block diagrams, select components for RF, analog, mixed signal, and digital circuits.
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Up to date on the most current synthetic biology techniques (including Agrobacterium-mediated transformation, CRISPR, directed evolution, etc.) Up to date on the most current synthetic biology techniques (including Agrobacterium-mediated transformation, CRISPR, directed evolution, etc.
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We align technology with client success through robust security, efficient management, and dedicated support. The ideal Desktop Support Engineer will prioritize the customer experience, delivering exceptional desktop and systems support for client issues while handling Tier 3 tickets in a dynamic environment.
$65,000 - $100,000 a yearFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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The Customer Success Manager at our company is a pivotal role for the continued success and growth of the Catchlight startup. In this role, you will partner with the Director of Customer Success and Onboarding Specialist to develop, execute, and support exceptional client experiences with the product.
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5+ years of deep functional knowledge in two or more of the following areas: customer service transformation, customer service experience design and customer service process implementation, contact forecasting and work force management, quality management, center staffing and training, technology support, IVR design and implementation, digital customer service technology platforms/Call routing, reporting metrics/KPIs, and supplier/contract management.
$93,400 - $258,500 a yearFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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We are looking for an Enterprise Account Executive who will take charge of creating new business opportunities, closing new accounts, and ensuring customer success. Maintaining accurate records of customer interactions and sales activities in a CRM system.
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We’re dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups.
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As a FOH Team Member, you will welcome & greet guests, take and prepare customer orders in either the front counter or drive-thru, maintain cleanliness in the counter and dining room, observe health and sanitation guidelines, and ensure each guest leaves with a smile.
$15.5 - $17.5 an hourFull-timeExpandApply NowActive JobUpdated Today
saas sales digital transformation customer success jobs in Boston, MA
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