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Maintain close communication with Technical Service Manager, Regional Service Manager, and the Technical Phone Support team in to ensure accurate resolution of service issues. Communicate technical issues to the Technical Service Manager and technical support group.
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The Technical Support Specialist is responsible for the configuration, installation, and upgrading of all new computer equipment and will perform basic phone troubleshooting and all moves/adds/changes involving computing, phone, and video equipment.
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This position will mostly work at the Eighty Four, PA location (just south of Pittsburgh) repairing and refurbishing used equipment for sale, offering phone support, and supporting our own in-house card printing service bureau.
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Process customer support requests via AV Support mailbox and phone number, EMS and/or IT ticketing platform. Provide primary technical support for all Audio/Visual related systems including but not limited to display devices, projectors, video teleconferencing (VTC) and Crestron control systems using documented procedures and tools.
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If selected, youll be part of our mission to support families and children, and participate in several projects for clients from disciplines including policy development and practice, social services, early care and education, Tribal and Indigenous communities, home visiting, mental health, and/or pediatric healthcare.
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Experience in remote hardware support for a variety of devices including laptops, desktops, printers, and mobile phone. Familiarity with Windows 10 & 11, and macOS remote support.
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Develop a coordinated matrix of communication and solicitation strategies involving email, direct mail, phone, personal visitation and volunteer engagement, all focused on shaping a sustainable tradition of annual support.
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Provide coverage and support for the University Registrar's internal phone line as well as the Ram Registration and Financial customer service center. This includes but is not limited to ongoing support to the Workday Student database, Series 25 room scheduling, Parchment for transcript and diploma services, Catalog/Curriculum software and any other related applications in use by the office.
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IT Support Engineer is responsible for assisting with projects, researching solutions, training users, improving documentation, and responding to requests via ticketing system or phone support.
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The successful candidate will be responsible for a wide range of technical services, including in-house support for all our instruments and software, responding to customer tickets, troubleshooting, updating HubSpot, managing inventory, and providing our Field Application Scientists with phone support.
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Provide advocacy, court accompaniment and individual peer support/counseling both via phone and in-person for LGBTQ+, kink, and polyamorous survivors of partner abuse. Provide crisis intervention, supportive counseling, and information/referrals for survivors of partner abuse (and people in their support systems) through the hotline.
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Primary Responsibilities: Provide intensive nutrition counseling and weight management education/support to members via phone, video, or digital methods (e.g. chat, text, email) on behalf of our customers to improve health outcomes.
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Provide on-site support installations and service repair to customers in North America. Will provide solutions to complex problems as well as provide field and/or remote support to technicians.
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The Clinical Support Coordinator provides day to day administrative support to the care team including but not limited to coordinating outgoing referrals to specialists and VNA agencies, scheduling patient appointments, scanning and filing documents, front desk support, sending correspondence, answering phone calls and any other administrative tasks needed as determined by the care team to ensure patients receive timely and high-quality care.
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The Customer Support Specialist offers exceptional first-level desktop support to faculty, staff, students and executive education participants across a wide range of products and services via phone, email, remote and in-person support.
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phone support jobs in Boston, MA
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