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Minimum of 2 years customer support/help desk experience as a Tier 1 or Tier 2. With the foremost leaders in specialty pharmacy on our team; proven success partnering with more than 70 health systems; and a vested interest in delivering measurable results - we are the partner health systems trust to transform their specialty pharmacy into a powerful growth engine and elevate performance where it matters most.
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Manage resolution of equipment issues (We Got It, help desk, distribution, Food service). We also house the first hospital-based simulator suite in a Boston teaching hospital, enhancing our clinicians’ training and preparedness for medical emergencies.
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Work with Major Incident Management team, Customer Engagement Manager and Vendors to help bring resolution to incidents and ensure communication to stakeholders both business and IT. Work with internal cross-functional IT teams (Telecom, Network, Security, Desktop, Service Desk etc.
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Experience with remote desktop applications and help desk software. A leading electrical contractor in Massachusetts, seeks to hire an IT Field Technology Specialist, to join its robust IT team.
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Responsibilities Maintain day-to-day operations for audio-visual support for conferences and meetingsProvide IT Help Desk, L1 / L2 support for regional staff Regional office expert in all aspects of PC, laptop, and printer hardware, operating systems, and IT applicationsRespond to trouble calls, diagnoses, and resolves desktop hardware and software problemsMaintain office computer asset inventory records in accordance with policies and procedures.
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As a PER in this department, you will have the chance to learn all about the behind-the-scenes work that goes into the daily operation of an inpatient surgical unit, as it relates to admission, discharge and transfer of patients within the hospital.
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We're looking for a Helpdesk Specialist to join our IT team, providing technical support across all offices, facilitating internal usage of tools and systems, managing the offices’ IT infrastructure, and implementing policies and cross-functional IT initiatives that help enable Snyk to scale globally.
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Image and deploy new user setups for computers and desks, managing inventory and software of IT assets, including asset auditing. Proficiency in Active Directory operations, including user management and access control.
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Work directly with the support teams to bring open help desk issues to a resolution by triage and monitoring progress. Draft and lead IT Change Control Process as required for QUMAS Applications.
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It is globally recognized for its contributions toscience, engineering, technology, and interdisciplinary research. This includes desk services during regular weekdayoperating hours, covering staff breaks and meals, and filling in for weeklydesk staff to manage vacations, sick leave, and emergenciesReport directly to the HRSoperations manager, desk servicesQualifications:A high school diploma or itsequivalent is requiredExcellent organizational andgreat communication skillsComfortable using the MicrosoftOffice Suite and open to learn a new systemVisit our website to learn more about our openings.
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This individual will report directly to the CEO, functioning as a hands-on IT manager overseeing two direct reports - a Help Desk Admin and a System Admin as well as taking ownership over the entire IT department including infrastructure, server administration, virtualization, IT support/help desk, and vendor management.
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Tags: Desktop Support Specialist, Help Desk Analyst, IT Support, Service Desk Technician. Tags: Desktop Support Specialist, Help Desk Analyst, IT Support, Service Desk Technician.
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Certifications: Desktop Support Technician, Technical Support Professional (HDI) Help Desk Institute; Windows 10, Office 365 (MCSA) Microsoft Certified Solutions Associate; Apple Certified Support Professional (ACSP); Net+, Security+ (CompTIA); Mobile Device Management (AirWatch, JAMF, Meraki); IT Service Management - Foundation (ITIL) Information Technology Infrastructure Library.
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Technical Support International (TSI), founded in 1989 and based in Foxboro, MA, is a provider of IT and Cyber Security Services for small and medium sized businesses throughout New England. TSI’s expertise is providing managed network and security services, remote and onsite IT support, and project management to our clients.
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IT Infrastructure (IaaS/Hosting/Server/Network/Telco/Help Desk) implementation or management experience. IT Applications (SaaS/ERP/CRM/SCM/EPM) implementation or management experience.
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it help desk jobs in Boston, MA
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