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The Information Systems Manager has the primary responsibility to oversee the Square Tech Computer Repair Business including managing all operational aspects of the business, ensuring a high level of customer service, supervising youth interns, and implementing a marketing plan for ongoing and new business.
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The appropriate individual will have demonstrated experience in the following: Significant leadership business systems design and implementation of Service Cloud, Sales Cloud, Marketing Cloud on both Classic and Lightning implementations of SFDC.Solid understanding of architecture and experience in leading complex projects.
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Demonstrates proven record of success leading all aspects of complex Customer Field Service and Customer Meter Device Management engagements using the SAP Enterprise Asset Management (EAM) suite, ISU, and C4C.
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Provide technical support for various DPW/Water & Sewer systems, and town-wide systems in collaboration with the central IT Department, including, but not limited to the Advanced Water Metering Infrastructure, customer service portal, weather tracking software, computers, tablets, GIS, GPS, and other systems.
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Here at Thermo Fisher Scientific, our industry-leading scale means unparalleled commercial reach, unique customer access and a global footprint. Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process.
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Job Duties/ Responsibilities:Basic Technical AbilitySchedule fire sprinkler system inspectionsRun test and inspection on fire alarm and fire sprinkler systemsCoordinate with the local fire department to avoid response to testingRepair system if necessary or inform the Service Department of customer needsAdvise customer of test and inspection resultsRequires excellent communication skills with your Area Coordinator as requested for inspections completed, rescheduled etc.
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Serve as an integral part of the Financial Systems and Solutions team by performing a wide variety of detailed tasks and delivering a high level of customer service while consistently maintaining excellent work product.
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Perform preventive maintenance (PM) and basic service on our systems. Field Service Engineer to perform planned maintenance on TXRF, XRF and XRD instruments. Customer focus and interaction and ability to interact and communicate with scientists who typically possess a Ph. D. (or Masters Degree) in Biochemistry, Biophysics or Microbiology.
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