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Ensure Front End schedules, including Food Lion To-Go, are written per standards, to provide extraordinary customer service at all times. Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go , if applicable.
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Maintain all Front End registers and equipment, including Food Lion To-Go equipment, and place service calls in an efficient manner which doesn’t stall the execution of delivering expected outcomes.
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Understand and use company tools such as; financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), business information systems, and Food Lion To-Go applications.
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Support the achievement of budgeted financials, operating results and Food Lion To-Go KPIs. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy.
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Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers.
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Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or. Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales.
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ACIS), scheduling, productivity, ordering (CAO), business information systems, and Food Lion To-Go applications. Excellent interpersonal, organizational, communication and customer service skills.
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