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Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of; Store Operations, Perishables, and Health Wellness Home; Food Service Director; Coffee Shop Department Manager.
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Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
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Additionally you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members. Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call including taking customer orders.
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As a Coffee Shop Barista, this position will be responsible for reviewing and filling customer orders for the day, handling food in a safe manner and ensuring the work area is always clean and neat.
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Standard tools and equipment used in a coffee shop environment including disposal, trash compactor, dishwasher, register system, ice machines, pop machine, scales, and knives. Visual requirements include clarity of vision at a distance of more than 20 inches and less than 20 feet with our without correction, color vision, depth perception and field of vision.
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Maintains strict adherence to department and company guidelines related to personal hygiene and dress. Ability to do simple addition and subtraction; copying figures, counting and recording.
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Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, and repetitive motions.
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Ensures that an adequate food supply is ready and on hand and develops or follows a production list. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
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There is exposure to noise, equipment movement hazards, cleaning chemicals/solvents, and possible electrical shock and temperature extremes. Handles food in a safe manner and ensures the work area is always clean and neat.
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Possess the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing. Runs the department registers and receives payment, makes change, etc., where applicable.
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Assists customers by: (examples include) escorting them to the products they're looking for securing products that are out of reach loading or unloading heavy items making note of and passing along customer suggestions or requests performing other tasks in every way possible to enhance the shopping experience.
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Less than high school or equivalent experience and six months or less of similar or related work experience. Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
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