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THE ROLE The Senior Service Technician - Customer Support will support internal and external customers via phone, email, face to face, or other media communication. Generate and utilize data from systems to provide analysis and guide other customer support service technicians in repair efforts.
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Maintain a professional relationship with customers and other departments necessary to support the customer. Provide guidance for other service technicians on a mentor level as neededCommunicate all service related McNeilus documentation such as service field bulletins, information notices, and product updates to both McNeilus customers and other team members.
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Develop and maintain a knowledge database that will assist customers as a self-help and self-diagnostic tool for future support. Participate in New Product Development (NPD) teams as a service representative and in engineering change notice review.
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Handles medical emergencies at the Center by providing routine care as outlined in Standard Operating Procedures (SOPs); elevates situations to Center Physician or local medical service providers as required.
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Works remote in Utah or Nevada - Must live in Utah ro Nevada The Customer Support Technician (CST) liaises directly with the companys North American Customer base - both on-site and via Customer Relations department - as directed by the Customer Support Manager.
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We are seeking a Service Desk Analyst to deliver first-level technical support remotely via phone and email to our esteemed community college staff and faculty. The primary focus will be on achieving First Call Resolution (FCR), with escalation to Customer Support Technicians and other Technology Services departments as necessary.
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Required to work overtime and extended hours to support center operational needs. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures.
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CSL Plasma is one of the world's largest collectors of human plasma. For more information on CSL Plasma benefits visit. Do work that matters at CSL Plasma! Learn more about CSL Plasma. About CSL Plasma.
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Alerts Group Leader or Supervisor of donor flow issues.
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Alerts Group Leader or Supervisor of donor flow issues. Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs.
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Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events. Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
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Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens •Required to wear Personal Protective Equipment while performing specific tasks or in certain areas. Responsible for preparing the donor, donor area and equipment for the pheresis process.
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Learn more about Diversity & Inclusion at CSL. Maintains confidentiality of all personnel, donor and center information. Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
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Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
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Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
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customer service support technician jobs Title: technician customer support in Gretna, Louisiana
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