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MCI is seeking an experienced Insurance Call Center Customer Service Manager experienced in Property and Casualty and Life insurance to support complex business process outsourcing accounts.
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Answering customer requests or inquiries in a high-volume, inbound Call Center setting. As a Call Center Representative, you will ensure a memorable customer service experience by determining the caller's needs and help them with their inquiries.
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Experience in BPO insurance contracts, call center operations, customer services and/or retention is preferred. Customer Service Managers are responsible for overseeing the day to day operations of call center insurance agents and supervisors.
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POSITION OVERVIEW BILINGUAL INBOUND CUSTOMER SERVICES REPRESENTATIVES SUPPORTING BANKING OPERATIONSWe are looking for bilingual customer service representatives to support inbound call center programs.
$11 - $14Full-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Minimum of 3-years total call center experience or 1-year call center management experience. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
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Requires a High School Diploma or equivalent; Prefer 1-2 years previous experience in call center, customer service and/or banking. No sales calls; only handle inbound customer service inquiries and make outbound calls to provide service to existing customers.
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A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
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