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Works closely with Marketing, Sales, Customer Service, and Product Development teams to ensure a cohesive and unified approach to client engagement. Advocates for client needs and feedback within the organization, influencing product and service improvements.
$170,000 a yearFull-timeExpandApply NowActive JobUpdated 9 days ago - UpvoteDownvoteShare Job
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The TAM works side-by-side with the Customer Success Manager to provide hands-on technical service and guidance to our strategic customers. Develop and evolve customer facing, best practices for our product adoption plan and the customer success plan.
Full-timeExpandApply NowActive JobUpdated 29 days ago - UpvoteDownvoteShare Job
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Creating and driving formalized routines with all regions and key business partners such as Product Management, Treasury Sales, Relationship Management, Implementations, Customer Service, and executive leadership.
$225,000 a yearFull-timeExpandApply NowActive JobUpdated 10 days ago - UpvoteDownvoteShare Job
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The Product Marketing Manager will own, develop and execute major product launches, working closely with sales, revenue management, product, marketing and customer success to drive business growth, positive customer outcomes, and achieve financial goals.
Full-timeExpandApply NowActive JobUpdated 4 days ago - UpvoteDownvoteShare Job
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5+ years of deep functional knowledge in two or more of the following areas: customer service transformation, customer service experience design and customer service process implementation, contact forecasting and work force management, quality management, center staffing and training, technology support, IVR design and implementation, digital customer service technology platforms/Call routing, reporting metrics/KPIs, and supplier/contract management.
$258,500 a yearFull-timeExpandApply NowActive JobUpdated 9 days ago - UpvoteDownvoteShare Job
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Experience administering all aspects of Zendesk or similar customer service software, including ticket management, reporting, automation, and help center. 5+ years of customer service experience, including 2+ years managing teams in a fast-moving start-up environment.
$110,000 a yearFull-timeExpandApply NowActive JobUpdated 4 days ago - UpvoteDownvoteShare Job
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4-6 years of customer service management experience. + Working closely with the product, operations, and partnerships teams to improve internal and external product and operational components of the customer experience.
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You have 5+ years responding to escalated customer service requests with ticketing software such as Zendesk. Identify and document product and process improvements that you are observing from customer interactions.
Full-timeExpandApply NowActive JobUpdated 20 days ago - UpvoteDownvoteShare Job
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Establishes and maintains a close relationship with senior level FST’s and Product Managers in order to support the needs of the customer and remain aware of current technical trends. Responsible for meeting daily service repair needs and driving customer satisfaction.
Full-timeExpandApply NowActive JobUpdated 7 days ago - UpvoteDownvoteShare Job
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Foster a collaborative environment between the Fraud, Security, Sales, Customer Service, and Compliance teams to improve transaction monitoring efficiency and effectiveness. Develop and implement product-level fraud transaction monitoring rules for Payroll, Bill Pay, and Card Transactions to detect and mitigate fraud and suspicious activities.
Full-timeExpandApply NowActive JobUpdated 1 month ago - UpvoteDownvoteShare Job
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Our unconventional team includes fraud busters, international gurus, logistic wizards, social butterflies, product genius, and payment. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
ExpandApply NowActive JobUpdated 3 days ago - UpvoteDownvoteShare Job
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Supports customers by responding to product, membership and REI service questions, general inquiries and customer feedback. Provide customers with product, membership and service information including but not limited to the REI Mastercard program.
ExpandApply NowActive JobUpdated 4 days ago - UpvoteDownvoteShare Job
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Attract, develop and lead a 20+ person global team of Technical Escalation Specialists and Technical Services Managers who serve as the primary interface between the Member & Customer Success organization (MCS) and Engineering & Product (R&D.
$242,000 a yearFull-timeExpandApply NowActive JobUpdated 29 days ago - UpvoteDownvoteShare Job
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We provide space infrastructure as a service where multiple customer payloads are flown on a single spacecraft platform through Loft's in-house Payload Accommodation Module. The Embedded Software Test Engineer will be responsible for establishing and maintaining a robust, reliable test pipeline embedded software within the Flight Product group.
$190,000 a yearFull-timeExpandApply NowActive JobUpdated 9 days ago - UpvoteDownvoteShare Job
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Engage with hospital staff to provide optimal customer service on training and educating around the proper use of products. 1- 3 years in sales, customer service or clinical role.
Full-timeExpandApply NowActive JobUpdated 19 days ago
customer service product jobs in San Francisco, Bentonville, Kansas
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