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As a key member of our organization, you support our customer, the Department of Homeland Security (DHS) by providing purchase card help desk support, systems support, and clerical assistance as required to the Purchase Card Branch in Indianapolis, Indiana.
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They provide tier 1 support for enterprise applications, and the infrastructure divisions, including, where appropriate, research and proactive maintenance at the assigned colleges.
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Tutoring starts in September 2024.
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Position SummaryDMA has an internship in their Corporate IT department for a current computer science or technology major to gain hands on experience focusing on basic Help Desk functions. Position SummaryDMA has an internship in their Corporate IT department for a current computer science or technology major to gain hands on experience focusing on basic Help Desk functions.
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Responsible for effectively performing a variety of positions throughout the facility in a safe, effective, and accurate manner while following procedures and processes, and maintaining and improving the performance of the entire plant in the areas of Safety, Quality, Reliability (SQR) and our Customer 1st strategy.
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Give Weatherby a call today and speak with one of our specialty-specific consultants for available dates and details.
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The Business Systems Consultant-Associate reports to the CSB-IT Help Desk Manager. Employee serves on the CSB-IT Help Desk in the Department of Child Services (DCS), Child Support Bureau (CSB) IT Office.
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Refers more complex inquiries to CSB-IT Help Desk Analyst Intermediate or CSB-IT Help Desk Senior; Follows all written procedures and guidelines for CSB-IT Help Desk operations; Experience providing first and second tier help desk support - Highly desired.
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Refers more complex inquiries to IT Help Desk Analyst Intermediate or IT Help Desk Senior; Follows all written procedures and guidelines for IT Help Desk operations; Employee serves as IT Help Desk in the IT Office.
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Purpose of Position/Summary: Employee serves on the CSB-IT Help Desk in the Department of Child Services (DCS), Child Support Bureau (CSB) IT Office. Job Requirements: Basic knowledge of ISETS and Child Support ancillary applications preferred; Working knowledge of Microsoft Office (Outlook, Word and Excel); Ability to communicate effectively verbally and in writing; Ability to identify and resolve problems using proven research techniques; Ability to retain composure in stressful situations; Basic knowledge of contact center phone systems; Basic knowledge of help desk ticketing systems; Possesses a sense of urgency towards tasks.
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Basic knowledge of help desk ticketing systems; Employee is responsible for answering incoming calls and assisting CSB and County Partner users in various aspects of the child support application, ISETS (Indiana Support Enforcement Tracking System.
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Ability to learn Atlassian Jira, Confluence and Service Management tools. Learns county and CSB office operations; Assists with access to various websites and CSB provided ancillary program installs.
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Experience providing first and second tier help desk support. Knowledge of help desk ticketing systems. Processes requests for Active Directory, Azure, License Suspension, Cognos and Panoptic IDs.
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The Help Desk Analyst performs a variety of technical support services related to day-to-day IT operational requests. Provide excellent customer service when responding to help desk requests.
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Establish, develop, and maintain IT help desk policies, procedures, standards, and tools, including ticketing software, remote access, knowledge base, and inventory management. The Help Desk Manager oversees daily IT support operations, ensuring smooth IT systems and services, prompt resolution of technical issues, and quality customer service.
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Title: help Company: Maisons Du Monde in Indianapolis, IN
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