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Assists in the supervision and oversight of all team members and business operations, monitoring and facilitating all production and retail processes, pick-up and delivery, shipping and quality control processes.
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FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Supports FedEx Office Quality initiatives.
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The Store Assistant Manager is required to perform all functions normally performed by the team member. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law.
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For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook. Creates a customer focused environment in all areas of the store (production, retail, self service, and shipping) and monitors the store ensuring a clean and professional environment.
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FXO: Assistant Manager Retail. Retail Assistant Manager. Complies with and enforces FedEx Office established policies and procedures and maintains an environment of controls.
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For new hires, must meet all FedEx Office employment qualifications in force at time of hiring. Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position.
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Assists Store Manager in review and transmission of payroll and daily close out of POS. If necessary, resolves customer disputes and complaints to ensure timely resolution and customer satisfaction. Performs all other administrative duties as needed or requested including without limitation scheduling, payroll management, training compliance, daily close-out of POS, bidding, ordering and receiving supplies and inventory controls.
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Provides training and development of team members on assigned shifts by monitoring goals and providing feedback. Responsible for communication with the Store Manager and team members on daily/weekly/monthly goals, performance to plan, key performance metrics, customer issues and company initiatives.
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Ability, on a consistent basis, to work with minimal supervision. Applicants who require reasonable accommodations in the application or hiring process should email HR.Recruiting@fedex.com. Maintains communication with the Store Lead Consultant and/or production team to ensure deadlines are met and quality checks are being performed.
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Interviews job applicants, complies with all company hiring policies and assists Store Manager with the hiring of team members. Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure.
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Suggests areas for improvement in internal processes along with possible solutions. Evaluates the efficiency and productivity of team members in creating positive customer experiences. America’s Military Veterans and individuals with disabilities are strongly encouraged to apply.
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