Join Uline as a Customer Service Management Trainee to gain on-the-job skills at our state-of-the-art call center and empower our reps to deliver legendary customer service.

Master all aspects of customer service management through a comprehensive hands-on training program. Customer Service Management Trainee. Strong track record of customer-focused service, teamwork and attention to detail.

Manage and develop a team of customer service representatives by setting clear goals, evaluating team performance and providing constructive feedback. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory.

5 years of deep functional knowledge in two or more of the following areas: customer service transformation, customer service experience design and customer service process implementation, contact forecasting and work force management, quality management, center staffing and training, technology support, IVR design and implementation, digital customer service technology platforms/Call routing, reporting metrics/KPIs, and supplier/contract management.

3+ years of deep functional knowledge in two or more of the following areas: customer service transformation, customer service experience design and customer service process implementation, contact forecasting and work force management, quality management, center staffing and training, technology support, IVR design and implementation, digital customer service technology platforms/Call routing, reporting metrics/KPIs, and supplier/contract management.

You understand the ins and outs of customer support organizations what drives call volume, how to unlock and deliver customer value and think about customer support in a digital, self-service manner and you’re ready to apply your knowledge to help clients optimize and transform their customer service solutions.

Customer, process, financial benchmarks); web/chat/ email contacts, social media, contact center technology sales or project management experience with center start-ups, consolidation or outsourcing.

Lead change-management initiatives that drive adoption, ease implementation, and position clients’ customer-service solutions for ongoing success. 3+ years of experience working with Customer service platform technologies (such as Salesforce, Dynamics, Amazon Connect, Genesys, NICE etc.

5+ years of experience working with Customer service platform technologies (such as Salesforce, Dynamics, Amazon Connect, Genesys, NICE etc.) Incorporating experience design, new business models, new technologies and analytics into customer service, and support processes.

Incorporating experience design and analytics into customer service, and support processes. Evaluate clients’ current customer service offerings, identify gaps, shape vision, provide recommendations and propose strategic solutions that address their unique needs and business goals.

Lead delivery teams to redesign clients’ organizational structure, processes, and technology capabilities so they can deliver optimal customer service experiences. You’ve led a customer support transformation previously are currently experimenting with how GenAI can impact your business and understand large scale technology delivery.

Collaborate with visual designers and analytic teams to generate insights and deliver customer centric, insight driven solutions. If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.

Advise clients on ways to measure and improve their customer-centric metrics. Accenture is committed to providing veteran employment opportunities to our service men and women. You are: An expert in customer support and contact centers, with an understanding of the software / technology that enables day-to-day operations.

Accenture Song accelerates growth and value for our clients through sustained customer relevance. Experience in Products or Financial service Industries. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration.

1+ years of experience working with Artificial intelligence and front-end digital platforms. Have hands on experience with artificial intelligence, GenAI and conversational design. 5+ years of experience working with Cloud (SaaS) solutions and determining how they fit into a client’s larger application ecosystem.