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Demonstrated management skills and abilities including conflict resolution, coaching, development, and team building. The Housekeeping Manager brings joy to families at Great Wolf Lodge by acting as a core driver of front line efficiency and effectiveness in the Housekeeping department.
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Assists Director in reviewing and action planning related to NPS Scores and guest comments, as well as follow up and resolution. The Manager oversees all housekeeping operations and pack members to ensure guests have a worry-free stay.
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Demonstrated ability to effectively resolve conflict. Communicates with Director of Engineering to ensure housekeeping areas meet fire chief and state fire inspector standards. Housekeeping Supervisors and all Pack Members to ensure proper staffing/budgeting levels are maintained.
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Experience in Housekeeping, preferably at a resort or large hotel. Communicates regularly with Housekeeping staff, setting expectations and alignment to Great Wolf values, and provides regular feedback through inspections and daily stand-up meetings.
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Implements and manages inventory processes through the assistance of the Housekeeping Supervisors. Continuously raises the bar for Housekeeping guest service focus. Ensures guest requests of the Housekeeping department are handled in a professional and timely manner.
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Leads and mentors housekeeping staff daily to ensure cleanliness standards and operational efficiencies are met or exceeded. Actively participates in the Manager On Duty Program. Implements the Director's financial strategy to manage budget and labor, operating expense forecasts.
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Ensures compliance and timely completion of the performance appraisal process; identifies key talent and plans for development. Ability to work flexible schedule including nights, weekends, and/or Holidays as needed.
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This leadership role inspects facilities, recommends upgrades when needed, establishes workflows, standard procedures, and quality control plans. Trains new Pack Members and ensures continued training and development of current staff.
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Drives, reviews and ensures proper completion of and alignment to the work order process. Minimum 3 years of experience in the Hospitality field, with at least 2 years in a supervisory position. Investigates, reports and records inappropriate behavior by staff, guests or suspicious persons.
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Charismatic leader who adjusts leadership style to motivate employees and overcomes challenges. Ensures daily, weekly, monthly, and annual safety and compliance standards are upheld and advanced. Demonstrated analytical, planning, and change implementation abilities.
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Ability to bend, stretch and twist. Inspires and motivates team members to work together and achieve success beyond expectations. Committed to comprehensive and in-depth analysis, planning and implementations of every work task.
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Demonstrated knowledge and experience in labor management scheduling. Addresses and resolves any guest concerns as needed to ensure guest satisfaction. Manages and drives training and development of supervisors.
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Models and upholds the Great Wolf guest service standards of excellence. Conducts and monitors Hazard Communications Programs twice yearly. Capable of tolerating exposure to cleaning chemicals. Ability to stand/walk for long periods of time.
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