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Exceptional knowledge and understanding of front office operations, to include cash handling, computation of accurate mathematical calculations, check in, check out, walk procedures, managing room availability, upsell procedures, special needs of VIP guests, room assignments, and safety standards.
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Omni Oklahoma City Hotel is seeking an experienced Assistant Front Office Manager to join the team of this brand new upscale hotel in the heart of Oklahoma City. This team member will be responsible for ensuring maximum operating efficiency by assisting the Director of Front Office with the oversight of operations relating to the Front Office resulting in high levels of guest satisfaction and associate development.
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Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process.
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Ensures the entire front desk team regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
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Assist the Front Office Manager in overseeing and managing all aspects of the front desk operations, including check-in/check-out, guest requests, and reservations.
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Assist the Front Office Manager in overseeing the daily operations of the Front Office, including check-in, check-out, reservations, and guest services.
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Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Collaborates with the Front Office Manager on ways to continually improve departmental service.
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Functions in place of the Front Office Manager in his/her absence. Communicates critical information from pre- and post-convention meetings to the Front Office staff.
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To be thoroughly acquainted with all check-in and check-out procedures and policies, including familiarity with all hotel amenities and local attractions. Minimum of 1 year Front Office Management experience required.
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Communicates a clear and consistent message regarding the Front Office goals to produce desired results. Ensures compliance with all Front Office policies, standards and procedures.
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High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals.
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Ensures smooth, efficient and professional operation of all front office operations including check-in and check-out of all guests through proper handling of guest accounts.
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Ensure that all arriving and departing guests are treated with maximum courtesy and are served expeditiously by Front Office staff. To ensure maximum operating efficiency by assisting the Director of Front Office with the oversight of operations relating to the Front Office.
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Assist in the management of all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation.
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The Ritz-Carlton Sarasota, located at 1111 Ritz Carlton Dr, Sarasota, FL, 34236 is currently hiring a Assistant Front Office Manager. Supporting Management of Front Desk Team.
$26.44 - $33.65 an hourFull-timeExpandApply NowActive JobUpdated 28 days ago
check out jobs Title: assistant office front manager in Wailuku, Hawaii
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