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Deep functional and technical knowledge of the ServiceNow ITAM modules (Hardware Asset Management and Software Asset Management) and Configuration Management Database (CMDB.
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ServiceNow Certified Implementation Specialist (CIS) – IT Asset Management Certification or equivalent. This role will report to the Sr. Manager for the ServiceNow IT Asset Management function and sit within the ServiceNow IT Asset Management and Configuration Management (CMDB) team.
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We are looking for a Technology Analyst to support the development and implementation of the ServiceNow IT Asset Management (Hardware Asset Management and Software Asset Management) capabilities within the ServiceNow Platform.
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Ability to design and execute asset management strategies that align with Marriott business objectives and industry best practices. Product Model Management and Normalization.
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2+ years’ experience in systems administration and/or configuration management. HAM module and its capabilities for hardware tracking, inventory management, lifecycle management, reporting and analytics.
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SAM module and its capabilities for managing software entitlements, software lifecycle management, reporting and analytics. Hardware Asset Workspace and Software Asset Workspace. Position Type Management.
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5+ years of hands-on experience with ServiceNow ITAM, ITOM and/or ITSM. Support data migration and integration activities in support of building out the ITAM function. Experience in integrating ServiceNow ITAM with other enterprise systems and third-party applications.
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Certified ServiceNow Administrator (or ability to obtain it in 90 days) Configure the ServiceNow HAM and SAM modules to align with Marriott Business requirements for ITAM and industry best practices.
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Strong knowledge of ITIL processes and how they relate to ITAM (HAM/SAM) practices. Proven experience in implementing and managing ITAM solutions with a focus both Hardware and Software Assets. Understand trends and changes to ITAM modules and the impact to business processes and the platform.
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The Technology Analyst role is technical in nature and will work with the Director of the ServiceNow Platform, the ServiceNow Architect, the ServiceNow administrators, a team of engineers and technical analysts, and stakeholders of the platform.
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Data Migration & Data Integration: Develop and document data migration and Data Integration strategies and plans as required. Hands on experience creating and maintaining API’s and data integration processes between ServiceNow and other services.
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Testing and Quality Assurance: Develop ServiceNow configuration test plans and validate functionality, data integrity and user experience. System integration using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP REST/SOAP.
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Experience with UI Scripts, UI Action, UI Macro, UI Policies, Script Includes, Business Rules, Security Rules and Workflow development with Workflow Studio and Flow Designer. Experience with one or more scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell.
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Business Rules, Script Includes, UI Actions, Scheduled Jobs – all scripted aspects of ITSM platforms. Experience in designing and developing solutions with SaaS solutions such as ServiceNow in an Agile Software Development environment.
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Experience loading data into ServiceNow from third party systems using Web Services and Import Sets. Experience working with varied architectural concepts, principles, and/or tools relevant to ITSM platforms.
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product strategy asset management jobs Title: vice president Company: Jpmorgan Chase Co in Mililani-town, Hawaii
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