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Strives to resolve customer concerns in a single interaction via telephone, written, or face to face communication. Works independently of support from a senior customer service representative, frequently utilizing the knowledge center, answering customer inquiries.
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As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.
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In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy.
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ESSENTIAL RESPONSIBILITIES Engages with customers in a confident and compelling manner, performing the full range of customer service duties and responsibilities, as assigned. Resolves standard and frequently non-routine, limited impact, customer inquiries, comments, and concerns with the most limited escalation consistent with company policies and processes.
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If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below. Routinely responds to customers with an in-depth product knowledge achieved through a continuously improving set of listening, analysis, quality focus, problem solving, and documentation skills.
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ESSENTIAL RESPONSIBILITIES + Resolve customer inquiries and complaints via written, telephonic and face-to-face communication in a timely and accurate manner. Lead Customer Service Representative at Highmark Health in Boise, Idaho, United States Job Description Company : Highmark Inc. Job Description : JOB SUMMARY This job handles customer inquiries by telephone and/or email and/or in person from individual members, groups, providers and brokers in a customer service center.
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This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies. Responds to a diverse set of customers with an equal level of confidence regardless of the issue at hand.
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Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.
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Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. Company : Highmark Inc. Job Description : JOB SUMMARY This job resolves standard and occasional non-standard customer inquiries, comments, and concerns by applying a seamless and positive customer experience gained through many recurring cycles of on the job work engagement.
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The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
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This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements. EEO is The Law Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.
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Consistently exceeds results for internal adherence, efficiency, and inquiry timeliness. For accommodation requests, please contact HR Services Online at HRServiceshighmarkhealth.org California Consumer Privacy Act Employees, Contractors, and Applicants Notice Req ID: J248032.
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The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets. Other duties as assigned or requested.
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The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets. Other duties as assigned or requested.
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The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets. Other duties as assigned or requested.
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customer service representative face to information security jobs Title: customer service in Lahaina, Hawaii
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