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Under general direction from the Business Office Manager, this position is responsible for providing exceptional customer service in a fast paced, team-oriented environment through the facilitation of the sales, auction, and appraisal process.
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Develop partnerships with Sales team and other departments in order to provide quality customer service. These processes include responsibility for cash management, processing and auditing of paperwork associated with sales, and providing exceptional customer service by answering questions and handling incoming calls.
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Payoffs, proper paperwork and signatures from customers in order to send the appropriate documentation to the Home Office for the funding of drafts. Assists store personnel and all store departments in their daily functions while adhering to CarMax guidelines.
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Processes paperwork associated with retail/wholesale automobile sales may include printing daily reports, maintaining deal jackets, contacting finance companies regarding contracts, obtaining required information regarding registration and/or titling, processing reassignments, and auditing completed paperwork.
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Processes auction sales, dealer registration, and/or appraisal lane purchases to include the collection of titles (calls and follow up), Clerical responsibilities may include, but is not limited to: copying, filing, reconciliation of missing dealer plates or information and data entry into Microsoft Excel and proprietary systems as required for logging vehicle registration tags.
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Mentor new Business Office Associates, as well as, train other store departments on Business Office process and procedure. Provides customer service by greeting customers, balancing overflow traffic, listening to and answering customer questions and explaining paperwork process.
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Education and/or ExperienceHigh School Diploma, or equivalentSales and customer service experience, in an area such as retail, preferredValid Driver’s LicenseBasic skills with Microsoft Office Suite (e.g., Word, Excel and PowerPoint) preferredAbout CarMaxCarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve.
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You will manage a variety of diverse tasks, with limited supervision, including vehicle sales, processing of sales paperwork, assessing vehicle condition for use in appraisals, and even managing repair orders.
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Along the way, we help every associate grow their career and achieve their best, at work and in their community. About this jobAs a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process.
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CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
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This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide. We’ve become the nation’s largest retailer of used cars due to our honesty and transparency, and those same values will help you succeed, too.
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While communicating and partnering effectively with teams across the organization, you will work to ensure each customer has a positive experience buying and selling cars. We work and learn as a team and the prospects are bright for professionals who aspire to become mentors, managers and business leaders.
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Additional responsibilities include providing exceptional customer service in a fast paced, team-oriented environment through the facilitation of the sales, auction, and appraisal process.
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Speak and listen effectively in dealing with both internal and external customers, in person, over the phone, and written. Ability to prioritize and multi-task in a deadline oriented environment which requires above average organizational skills and attention to detail.
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Provide an iconic customer experience - Summary:Under general direction from the Business Office Manager, this position is responsible for providing exceptional customer service in a fast paced, team-oriented environment through the facilitation of the sales, auction, and appraisal process.
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microsoft office service sales in and jobs Company: Carmax in Kekaha, Hawaii
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