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Provides technical support to internal and external customers remotely and on site focusing on driving customer satisfaction with compressor and turbine equipment in order to position the company as the trusted advisor in compression and steam power generation.
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THE ROLE The Senior Service Technician - Customer Support will support internal and external customers via phone, email, face to face, or other media communication. Generate and utilize data from systems to provide analysis and guide other customer support service technicians in repair efforts.
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Identification of at-risk customers: Proactively identify at-risk customers based on churn indicators, including tracking category declines, poor service level and skip days; communicate and make recommendations to AEs of at-risk accounts to be fed into SOS processes and Customer Satisfaction routine.
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Able to match customer needs with potential sales opportunities and assists service management team in providing material and labor estimates as necessary to bid service and repair jobs.
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Experience with compressors and/or steam turbines and related equipment in the areas or engineering, field service, compressor design and sizing or R&D for 10 years at minimum. At customer sites, working hands on with mechanical equipment, electrical troubleshooting.
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As a result of significant growth within our organization we have an exciting opportunity available on our Customer Service team located in our Concord, NH facility. You will find a fast-paced environment focused on delivering world class customer service.
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We are seeking a motivated individual to join our dynamic team as a Remote Customer Service Agent and be part of a company committed to delivering exceptional service to our valued customers.
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Analyzing/developing the SOW, BOM, and work with RF design including the minimum thru-put requirements and the end requirements of the customer, planning and managing execution of the same, and recommending revisions as needed during the project.
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Enhance customer relationships during planning and execution phases of Field Service activities. Bachelor's degree in Business, Mechanical Engineering, or equivalent field service experience; minimum 5-10 years' experience managing steel fabrication in a manufacturing environment.
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There is extensive training for the Customer Service & Sales Associate position. We’re changing our community and want you to be a part of our Customer Service & Sales Associate team.
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We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Deliver exceptional customer service using resource documentation for reference and the automated and training tools provided.
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Note: If you have experience working in any of the following types of jobs, we encourage you to apply: Assistant Store Manager, Key Holder or Key Carrier, Retail or Shift Supervisor, Sales Lead, Customer Service Team Lead, Customer Service Manager, Retail Associate, Store Associate, Hospitality and Hotel, Front Desk Agent, Leasing Agent, Rental Agent (i.e. car rental, RV rental, storage rental, apartment rental, etc.
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Prior customer service, route sales, delivery and/or entrepreneurial experience preferred. As a Route Trainee, you will support the Service Department by helping Route Service Representatives with loading and unloading trucks, delivering and picking up customer products, maintaining vehicle safety, and covering assigned routes when needed.
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As an integral member of Program team, the Customer Service Representative is responsible for the successful execution of the purchase order entry/modification process, RMA processing, and overall maintenance/updates to TTM’s ERP system regarding customer activity.
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This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping. Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures.
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customer service jobs in Salem, Kapolei, Hawaii
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