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OneTrust is seeking a Customer Support Engineer to join our professional services team. Actively and autonomously manage a varied workload of customer support cases, keeping customers regularly updated on progress.
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Previous experience as a help desk technician or in a similar customer support role. - Act as the first contact for customers seeking technical support via phone, email, or in person.
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We are seeking a Network Engineer to provide technical support in design and deployment of Network Transformation and Network Operations. Minimum of 5 years’ experience in deployment and configuration and architectural design of networking technologies specific to routing, switching and general network security best practices, in which 3 years must be in customer-facing positions.
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The Support Engineer will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues to maximize client success. The Support Engineer's role is to ensure the stability, integrity, and efficient operation of client information systems that support core Fortna software functions.
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Your Impact: Axon is seeking a high-energy, experienced Technical Support Engineer with expertise in customer service, computer networking, cloud solutions, Linux systems administration.
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Lead customer escalations or 3rd party support coordination to resolve issues for critical accounts. Ensure team adherence to SLAs for support coverage for initial response and timely resolution for customer cases via phone, web and community.
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3+ years of hands-on experience in the design, implementation, and support of Customer Identity & Access Management platforms. Design and develop solutions for Customer Identity and Access Management (CIAM) Platforms such as Entra External Identities (Azure B2C) and AWS Cognito.
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Under the leadership of the SVP of Product and Solutions, the Senior Controls Engineer is responsible for developing and supporting customer data capture from new and existing operational technology (OT) network as well as integrating needs for a variety of manufacturing suiters, ERP, QA and similar systems.
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Experience in a customer support role in software, financial or information services industry:Experience diagnosing, reporting, tracking, and resolving software issuesExperience working in a variety of programming languagesExperience working in a variety of environments - Windows, LinuxExperience working with data using TSQLBasic network troubleshooting experienceProgramming experience - C#, Java, HTML, XML, JavaScript, SQL, jQuery, CSS, AJAX, HTML, XSL, Perl, PHP.
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Provide remote assistance to support diagnostic checks on Viasat IFC equipment installed on customer aircraft as well as provide a timely reremote response and resolution to any service inquiry related to installation and maintenance.
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The Field Service Engineer will provide technical expertise and solutions to customers and end-users and supports internally Customer Sales & Support Team, Field Sales, and Customer Service in the sales and inquiries of technically complex products and special products.
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Monitor and evaluate Private Brand product returns, damages, and voice of customer data in order to implement continuous improvement / CAPA (corrective action preventive action) plans throughout the product life cycle.
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Provides support and consultative services to the end-user community in response to service requests from the Customer Care Center (CCC). Participates in the resolution of service requests from the Customer Care Center (CCC) within approved guidelines and timelines.
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Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Global Software Organization. The employee may participate in emergency situations requiring on-site support.
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You will be part of a global customer support team providing 1st and 2nd Level Support for our Terminal Operating System and Cloud products. Provide support for internally developed software applications and assist in troubleshooting customer system issues related to Navis products.
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customer support jobs Title: engineer in Georgia, GA
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