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Create and process Return Material Authorizations (RMA) into ERP and maintain accurate records including reasons for returns and documentation. Coordinate with internal departments including Installation and transportation to facilitate return process, ensuring all products are captured on RMA.
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This role requires a Medical Assistant Diploma or Medical Assistant Certification (CCMA, RMA, NCMA)ResponsibilitiesA Patient Care Specialist 2 (PCS2) contributes to AHF by embodying our commitment to excellence in patient care and operational efficiency.
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In this role, you will be responsible for the following, including, but not limited to; coordinate and supervise inventory control functions of all outgoing/incoming products performed by our 3PL warehouse, coordinating all functions relating to the pickup and delivery of all outgoing/incoming shipments, and Be responsible fo the entire RMA process from initiation to resolution, including logging, tracking, and closing RMAs.
$7,791.3 a monthFull-timeExpandApply NowActive JobUpdated 1 month ago - UpvoteDownvoteShare Job
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Registered Medical Assistant or Certified Medical Assistant
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Promptly troubleshoot faulty equipment and follow the RMA process. Install and maintain access control systems, analog and IP-based CCTV systems, network video management software, intercoms, data cabling, and related devices and equipment.
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Receipt of RMAs (Returned Material) and confirm with open RMAs for validity, confirm all items (part numbers and quantities), forward RMA to the appropriate person along with bills of lading and packing lists, and place RMA material on shelf until material has been released to stock.
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Oversee RMA and FMA requirements and TAC case resolutions, as required. Strong organizational skills and detail focus; self-motivation, self-direction, and able to work independently; and a commitment to continuous improvement of knowledge, skills and abilities.
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Certifications Required: BLS and CMA/RMA. General Skills and Work Setting Requirements: Ambulatory Clinic experience required; Obtain vital signs, obtain health history, 12 lead EKG; Insurance Authorization, Holter placement, Event monitor placement and Wound Care experience preferred; Patient Diagnoses include but are not limited to Coronary Artery Disease, Fib, HFpEF/HFrEF, hyperlipidemia, cardiomyopathy, Aflutter, SVT; Post Cardiac Procedure follow up, cardiac clearances for surgery, hypertrophic cardiomyopathy.
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Manages field service teams to consistently meet or exceed performance metrics & department KPIs (response time, PM completion, call resolution and closure, mean time between critical failures, part RMA, etc.
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A minimum of a related Associates degree from a regionally accredited institution of higher education and Certified Medical Assistant (CCM-AAMA), Certified Clinical Medical Assistant (CCMA), or Registered Medical Assistant (RMA.
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