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Build strong multi-functional working relationships with Solutions, Sales, Engineering, and Product Management. Possess a minimum of 5+ years in leadership roles with direct experience in customer success and team management.
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As a Manager of Customer Success Managers at Incident IQ, you will play a pivotal key role that will be responsible for overseeing a small team of Customer Success Managers (CSMs) within the CS Organization to drive high-quality service delivery and client satisfaction through proactive account management and rapid customer response.
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The Customer Success Manager is responsible for empowering Docebo customers to connect their goals and challenges with solutions in our platform while increasing usage and adoption to ensure value realization and renewal.
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As the Customer Success Manager (CSM), you will report to the Manager, Customer Success, and will be responsible for driving product adoption, retention, and growth by delivering high levels of business value, and cultivating deep customer relationships.
Full-timeExpandApply NowActive JobUpdated 27 days ago - UpvoteDownvoteShare Job
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Work with API Platform Product team to refine requirements and establish roadmap to grow businessAbility to effectively interface with external business partners, dealers, and third-party administrators and menu, DMS and Digital Retail providers to achieve mutual business objectives of Safe-Guard and our business partnersPartner with other members of the Account Management team to frame cross-product strategy questions and drive API and Platform projects and initiatives flowing from that.
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The Work You'll Do: As the Senior Customer Success Manager (CSM), you will report to the Manager, Customer Success, and will be responsible for driving product adoption, retention, and growth by delivering high levels of business value, and cultivating deep customer relationships.
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Where needed, liaise between the customer and internal stakeholders (commercial, product management, finance, services, and support)Role will carry:a sales quota associated with delivering added value through extended use of the applications (additional license options, incremental automation infrastructure, consulting services, training services etc.
Full-timeExpandApply NowActive JobUpdated 1 month ago - UpvoteDownvoteShare Job
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Interact and collaborate cross-functionally with internal teams to resolve cases, including Support Renewals, Marketing, Support Delivery, and Product Management. Experience in customer care, pre-sales, account management, quality assurance, or IT required.
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As a CSM, you’ll be on the front lines building strategic partnerships with our enterprise customers as well as collaborating with other teams - from sales and engineering to product management, and our executives - to set them up for success.
$200,000 a yearFull-timeExpandApply NowActive JobUpdated 4 days ago - UpvoteDownvoteShare Job
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Partner with other members of the Account Management team to frame cross-product strategy questions and drive API and Platform projects and initiatives flowing from that. 5 years of product management experience; 7+ years of experience in digital systems, eCommerce, or program development.
Full-timeExpandApply NowActive JobUpdated 10 days ago - UpvoteDownvoteShare Job
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Responsibilities include leading all aspects of essential processes, supervising team utilization, team management, building cross functional relationships with product management, R&D and other GSW teams.
$181,560 a yearFull-timeExpandApply NowActive JobUpdated 11 days ago - UpvoteDownvoteShare Job
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As a Customer Success Manager (CSM), you will play a pivotal role in ensuring our customers receive unparalleled support and guidance to maximize the potential of our product. 3 years of previous experience as a high-performing individual contributor or leader in Customer Success, Professional Services, Account Management or similar.
Full-timeExpandApply NowActive JobUpdated 4 days ago - UpvoteDownvoteShare Job
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The Senior Customer Success Manager (SCSM) at Volantio is a pivotal role focused on ensuring our airline customers achieve their RM goals using our product. Volantio provides a SaaS product designed to enhance Revenue Management (RM) for airline teams.
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The Sr. Director of Customer Success will partner closely with Business Development, Marketing, and Product Management and Regional Sales teams to ensure our specialists are equipped with the latest product information and strategies to meet and exceed sales targets as well as customer satisfaction objectives.
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Facilitate the involvement of the broader Acoustic family including Support, Onboarding, Services, Product Development Marketing, and Solution Engineering to ensure customer success and meet account performance objectives / customers' expectation.
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product management jobs Title: customer success in Atlanta, GA
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