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Standardize customer service practices, enhance Salesforce CRM adoption, manage both legacy and new B2B e-commerce platforms, drive Power BI usage, and foster a culture of continuous improvement.
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Under the purview of the Mayor’s Office of Sustainability and Resilience (OSR), the Energy and Technical Services Manager will be responsible for the management and continuous improvement of the City of Atlanta’s energy management standards and utility data collection and reporting operations across the City.
$100,000 a yearExpandApply NowActive JobUpdated 2 days ago - UpvoteDownvoteShare Job
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The Energy and Technical Services Manager will support OSR leadership on all operational engagements related to energy management while ensuring efficient utility data operations and excellent customer service internally and externally largely focused on utility data collection and reporting.
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You will provide expertise in the form of organizational and people leadership, technical advisory services, program governance, customer and vendor engagement, and continuous service improvement oversight.
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15% Assists GM and/or AGM with the DC's financial, operational, people and process and service related objectives to drive continuous improvement and efficiency gains to reduce overall cost-to-serve; leads associates, and peers to anticipate and solve problems and plan for upcoming events, seasonal changes, etc.
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The DC Operations Manager may be responsible for the supervision of one or more of the following: Inbound Operations (Unloading and Receiving), Warehouse Operations (Pick-Pack, Break-Pack), Outbound Operations (Loading), Transportation Operations (Yard, Carrier Relations) and/or Office Operations (e.g., Transportation Coordinators, Customer Service Associates, General Office Associates.
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Customer Insights: Gather and report customer needs, problems, interests, and competitive activities, providing valuable input to internal teams for continuous improvement and increased customer goodwill.
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Experience with Six Sigma, Kaizen or other continuous improvement methodologies. Retention Strategy Development – create new programs and offers (such as, alternate products, pricing, terms, a special customer service hotline) to retain at risk customers within the first three years of onboarding.
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The Co-op will work across Strategic Programs, Planning, Service Delivery, Analytics, and Catering Support Operations teams to support the execution of initiatives that contribute to operational efficiencies, cost savings, and Flight Attendant/Customer satisfaction.
Full-timeExpandApply NowActive JobUpdated 15 days ago - UpvoteDownvoteShare Job
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Always keeps a safety-conscious environment top of mind when assessing continuous improvement processes, resulting in employee and customer safety and wellbeing. Identify service/quality issues and root causes, identify corrective actions, and drive continuous improvement in close coordination with the Service Delivery teams, ensuring a cohesive effort between implementation, CXO, curated action plan development, and Red Coat program and Premium Services developments.
Full-timeExpandApply NowActive JobUpdated 23 days ago - UpvoteDownvoteShare Job
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Additionally, you'll collaborate closely with our Customer Success, Command Center, and Product teams to ensure optimal customer experience and continuous platform improvement.
Full-timeExpandApply NowActive JobUpdated 12 days ago - UpvoteDownvoteShare Job
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Owner of the Incident, Request, Change and Escalation and Continuous Improvement processes. Our Customer Operations Lead will be accountable to manage and support our key Enterprise Global Restaurant accounts across the US. You will own and develop a customer centric approach to ensuring customer satisfaction at all times while working with internal and external service providers.
Full-timeExpandApply NowActive JobUpdated 17 days ago - UpvoteDownvoteShare Job
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We help our clients maximize the value of their investment focusing on continuous improvement of their analytics solutions such as Microsoft, Amazon Web Services and Google Cloud. Demonstrates a minimum of 3-5 years’ experience working with a managed services organization with a passion for building new service offerings and identifying white field opportunities in the Data analytics and Technologies space;extensive Experience of ITIL processes like Incident management, Problem Management, Knowledge management, Release management, Data DevOps etc.
$233,000 a yearFull-timeExpandApply NowActive JobUpdated 1 month ago - UpvoteDownvoteShare Job
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Foster a culture of customer empathy, continuous improvement, and data-driven decision making. In addition, this role will be responsible for working cross functionally to define and implement best in class processes, drive continuous improvement, and maintain service levels during unexpected events.
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Reporting directly to our Chief Operations Officer (COO), as the Service Quality Director, your impact will be far-reaching, ensuring the unwavering delivery of exceptional service quality and driving continuous improvement initiatives.
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continuous improvement customer service jobs in Atlanta, MS, France
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