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A Director of Sales and Marketing with DoubleTree by Hilton Bahia Mar is responsible for leading and directing the development and implementation of strategic sales and marketing plans and initiatives in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
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Our high volume, superior execution and excellent guest relations are why our guests say "WOW" when they visit our restaurant and quickly return with friends to share the experience. You may want to start in any of the following positions: Pizza Buffet Stocker, Guest Greeter, Cook, Pizza Cutter, Prepper, Busser or Dishwasher.
Full-timeExpandApply NowActive JobUpdated 4 days ago - UpvoteDownvoteShare Job
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The Guest Services Manager will be responsible for all aspects of the Guest Services department using strong customer relations and leadership capabilities to make quick decisions and problem solve to achieve highest quality guest experience while ensuring compliance with quality and financial standards.
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This role will foster and maintain positive relations with owners, guests, HOA and all operational departments as well as provide superior guest service, assistance, and resolution via written, phone and direct face-to-face communication in response to guest related situations.
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Reports to the VP of Hotel Operations and supervises the Director of Housekeeping, Director of Operations and Guest Relations Director. The Manager is responsible for seamless and elevated luxury service for the guests of The Boca Raton from pre-arrival (guest room inspections) to departures, as well as support for the hotel's management and associates.
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The lush 32-acre waterfront enclave will be home to the extraordinary luxury resort hosting 325 guest rooms, suites and villas, plus an exclusive collection of 91 Private Resort Residences, 12 restaurants and lounges, a luxurious spa, curated pool options and a waterfront promenade with retail and dining.
Full-timeExpandApply NowActive JobUpdated 1 month ago - UpvoteDownvoteShare Job
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A minimum of three (3) years of full service, high quality resort, or hotel experience in food & beverage, supervisory, service techniques, guest interaction, vendor relations, Excellent communication skills required, both verbally and in writing, to provide clear direction to the service teams.
ExpandApply NowActive JobUpdated 10 days ago - UpvoteDownvoteShare Job
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Promote positive guest relations to all individuals approaching the Front Desk. Communicate services and amenities of the hotel to guests. Maintain positive guest relations at all times.
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Ensure that all policies, procedures, federal, state and local ordinances with regard to personnel, security, cash handling, guest relations and safety are followed. A Guest Service Representative is responsible for all guest interaction at the front desk including guest registration, departure processing, and communication of hotel services.
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Set the standard for guest relations at the front desk. Job Category Rooms & Guest Services Operations. Answer all guest inquiries in a timely and professional nature. Monitor all special guest requests.
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This includes, but is not limited to: product preparation and delivery, guest relations, restaurant maintenance and repair, inventory management, team management, recruiting and retention of hourly managers and team members, financial accountability, ensuring that the highest quality products and services are delivered to each guest, building a positive and safe work environment and other duties as required or assigned.
Full-timeExpandApply NowActive JobUpdated 5 days ago - UpvoteDownvoteShare Job
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Experience as a butler or concierge is an advantage, or any experience in sales and guest relations in the hospitality industry. You have a service-oriented mindset and are capable of making every guest feel valued.
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The Lead Night Auditor serves as the point person with regard to the Front Desk technology systems and in-house guest relations during the overnight shift. Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
Full-timeExpandApply NowActive JobUpdated 7 days ago - UpvoteDownvoteShare Job
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Proactively follows up with guest inquiries and seeks new brand partnerships with organizations, industry leaders and brands that align with the target guest demographic. You will be working closely with the resorts General Manager, as well as in close partnership with and as the on-the-ground representative for the outsourced Advertising Agency and Public Relations Firm who will look to you for ideas, input, feedback and execution.
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Areas of responsibility may include Front Desk Bell Staff, Switchboard Operations, Guest Services, Concierge, Guest Relations and Valet, as applicable. 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years’ experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
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