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POSITION OVERVIEW CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTSWe are looking for Call Center Representatives to support inbound customer service, help desk, technical support, and back-office processing representatives for commercial and public sector support positions.
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One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment. MCI assists companies with business process outsourcing, staff augmentation, call center services, customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
Full-timeExpandApply NowActive JobUpdated 29 days ago - UpvoteDownvoteShare Job
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A background in call center operations management is required, and customer service, technical support, or back-office experience is preferred. Responsible for driving the growth of revenue and profit originating from a call center.
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Our employee development team is looking for experienced call center customer service supervisors to support commercial and public sector clients. Manage metrics, performance criteria, policies and procedures to improve call center productivity continuously.
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Responsible for hiring, coaching and terminating call center employees. Supervisors are responsible for the day-to-day activity and development of 15-25 representatives within a complex call center environment.
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POSITION OVERVIEW INBOUND CALL CENTER REPRESENTATIVE SUPPORTING TOLLING OPERATIONSWe are looking for Customer Service Representatives to support inbound customer service. Compensation is commensurate with experience and while prior contact center experience isn’t required, experience in customer service, tech support, inside sales, or back-office support is a plus.
$13.1 - $17.1Full-timeExpandApply NowActive JobUpdated Today
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