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Opportunity: Guest Service Agent. Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager. Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
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Under the general guidance of the Front Desk Manager and Front Office Manager, perform all duties connected with arriving and in-house guests, ensure that all our regular and VIP guests receive high quality, personalized service, an Engaging, Dynamic Guest Experience and maintain our guest recognition program.
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We have an exciting job opportunity to join our Front Desk team as a Front Desk Agent located at SLS South Beach, Miami. Ensure all necessary supplies are available for the front desk, manage par stock, and order supplies.
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Job Description SummaryThe Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager.
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Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service.
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Issue room key and escort instructions to Guest Service Agent or directly to guest. Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
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A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
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Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms. Receive and resolve guest complaints, elevating to supervisor if necessary. Previous customer service experience or equivalent training required.
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