Sales Support

Job TypeFull-timeDescriptionJob Title: Showroom Sales Support Reports to: Regional Sales ManagerDepartment: Rockville Showroom FLSA Status: Salary, ExemptDate: 10/18/2022 Supervisory: N/AVISIONCreate a customer friendly experience for clients as they enter and leave our showrooms by maintaining a positive can-do attitude and facilitating client interaction with our Sales and Design Consultant and Customer Service.Core CompetenciesExcellent verbal and communication skillsWorking knowledge of computer systems (CRM experience helpful)Ability to maintain positive working relationship with customers and co-workers.Proper phone etiquette including how to receive a call, transfer a call, put callers on hold, take a message and end a call.Ability to create and use excel spreadsheets and word documentsTypes 60 words a minuteJob DutiesBe the showroom ambassador while helping to sell tileGreet clients when they enter and leave the showroom with a warm welcome and sincerely thank them for visiting ACI.Smile, engage, greet customers with curiosity and empathyHave clients sign-in (obtain as much information as possible including customer name, address, contractors, etc.)Enter client information and log traffic in SFDCDistributes walk-in customers to Sales & Design Consultants per guidelinesCommunicates with customers via Email, the phone and in personWrite quotes and check stock for Sales Design Consultants (All clients should receive a quote within 24 hours for material selection)Check voice mail timely, within company standardsSchedule appointments for Sales & Design ConsultantsType and process sample check-outs via SalesforceHand out marketing materialEnsure everyone is helped - happy - and provided forMaintain showroom appear by ensuring tile samples are put awayKeep reception area cleanResponsible for Opening/Closing showroom according to ChecklistOrder showroom supplies (Backup)Conduct price checks and stock inventory checksPlace follows up and receive sample ordersResponsible for UPS/FedEx/Currier Services as neededSend out control samples to vendorsHelp to process orders when neededSend special items to customers or vendors (flowers, cookies, etc.) as neededSchedules Courier service when applicable for designers.Master the 6 Deliverables:Sales RX Follow through (See implementation for more detail)Greeting properly (via phone, get them to make appointment, directions)Good Morning, Evening, AfternoonBuilding rapportGet information - quote, related partyNext Appointment or CloseDaily Huddle - Rotation ScheduleActivities Completed by End of Day - Tag the sales staff to make sure these non-completed work gets done, Next action, quote, related parties.Open Tasks on their Home pageResponse TimeFollow ups within 48 hoursCustomer greeted within 15 secondsEmails/VM within 2-4 hoursPending meetings individually - weeklyReports Generated by Department and Frequency of useDaily report to ManagerDaily Sales and Sign-In reportsKey Performance IndicatorsMaintains positive/inviting attitude with customersAll customers signed in and information recorded accuratelyWalk-ins distributed as per guidelinesDevelops rapport with major accountsSign-In Reports completed accurately and dailyPhones answered in a timely mannerProper Phone etiquette followed% of customer that are helpedNumber of positive online social media reviewsOrganized Front DeskEXPECTED NUMBER OF HOURS WORKED PER WEEK: 45I have read, understand and accept the duties, responsibilities and requirements as stated above.