DevOps Engineer (Eastern Time Zone)

Boost.ai is a global software company specializing in scalable Conversational AI for enterprises. Since 2016, we've developed chat and voice solutions that enhance customer service and internal support, launching over 600 virtual agents across EMEA and North America. Headquartered in Stavanger, Norway, with offices in Oslo, Stockholm, Copenhagen, Helsinki, London, and Boston, our platform is trusted by major brands like Tryg, DNB, Telenor, and Nordea. We’ve earned recognition from Gartner’s Magic Quadrant for Enterprise Conversational AI, ISO 27001 & 27701 certifications, and won the 2023 CogX Award for 'Best Consumer Chatbot.' Our core values—trust, innovation, teamwork, and fun—are central to everything we do. Building a supportive environment that fuels our growth,ensuring collaboration and achieving our goals while having a fun and a vibrant culture is important to us. These values provide a strong foundation that empowers our team to excel. Our success is driven by a diverse and dedicated team. We are focused on helping every employee reach their full potential by fostering a culture of trust, responsibility, and equal opportunity for all. About the role: The Operations team is currently based in Stavanger, Norway. To enhance our support for American customers, we are seeking a skilled DevOps Engineer based in the Eastern Time (ET) zone, to cover technical support for the US region. As the first US-based DevOps Engineer, you will be the primary point of contact for our US customers, providing 2nd and 3rd level technical support. Your role will involve addressing customer inquiries, resolving technical issues, and managing the setup and upgrades of customer environments. You will collaborate closely with our Stavanger-based team to ensure seamless operations and deliver exceptional customer service. In addition it involves both software and systems engineering using principles such as infrastructure as code. The principal tasks will be to improve and update existing systems, build infrastructure and refine working practice through automation. You will be responsible for improving the lifecycle of services from the start of the design phase through to deployment, and for maintaining the uptime of services by monitoring the availability and system health of our services. You will also be a key part of our drive for continuous improvement by considering the future strategic direction of how infrastructure and services work together in our solution. Qualifications BS / MSc degree in Computer Science or equivalent experience. Good Linux system administration and optimisation knowledge. Ability to deliver high-quality customer service, with a focus on problem-solving and communication. Experience working in a customer-facing role, with the ability to translate technical information into clear, understandable language for customers. Experience with programming and scripting languages. Experience working with cloud providers, preferably AWS. Experience with container environments such as Docker and Kubernetes Experience working with configuration management software Experience with zero-downtime deployment of web applications. Interest and skill set in DevOps principles. Experience with continuous integration and tools. Experience using relational databases (e.g., PostgreSQL, MySQL). Please feel free to apply even if you do not tick all the boxes. Personal qualities Highly service minded. Initiative-rich and solution-oriented. Reliable with good execution ability. Ability to work independently and in teams. Structured, systematic and tidy. What’s in it for you? An engaging work environment with people who share a common mindset; to deliver a world-class product in a brand new, up-and-coming industry. Young, dynamic and extremely motivated colleagues in all departments, both professionally and socially. Challenging, varied and engaging work tasks. Room and encouragement to be independent and innovative. Opportunities for a very steep career path. Sounds good? Please submit your application using the appropriate form - we’re looking forward to hearing from you and what you can bring to our company! Please note: During the recruitment process, we interview the appropriate candidates quickly and continuously - until we find the right candidate. We recommend that you submit your application as soon as possible.