Bespoke Designer | Jewelry Sales Specialist

Job DescriptionFrank Darling is a female-founded fine jewelry brand making custom engagement rings feel exciting, personal, and refreshingly human. Known for our modern design and sustainability-minded approach, we’ve been featured in Vogue, WSJ, Bloomberg, Glossy, and more.We’re looking for a Diamond Jewelry Sales Specialist to join our team on-site. You’ll work closely with clients during one of the biggest moments of their lives—guiding diamond selection, translating inspiration into design, and creating a seamless, confidence-building experience from first hello to final sparkle.Key Duties and Responsibilities:Respond quickly to inbound phone calls, chats, and emails.Guide clients through the process of choosing a stone and finalizing the ring purchase.Confidently provide feedback on the diamonds clients select from our website.Confidently provide real-time diamond recommendations while chatting over the phone or on the website.Advise clients on the four c'sAdvise clients on the differences between lab-grown diamonds, natural diamonds, and MoissaniteAdvise clients on all aspects of ring selection, from prong thickness to band thickness, setting style, and wedding band selectionEmpower clients to feel confident in their once-in-a-lifetime purchaseMeet sales goals and close sales efficientlyShow diamonds over video chat and in person, and articulate the differences between different optionsWork with the house gemologist to source, select, and present diamondsMaintain and nurture client relationships as the main point of contact for all salesRequirements and Experience:Strong knowledge of fine jewelry styles and trendsA keen eye for detail and a high level of empathy and professionalismAbility to work proactively and think creatively to solve problems as they arise.Organized and comfortable multitasking and juggling many client requests at once2+ years of sales experience in jewelry or bridalExtremely detail-orientedExcellent communication skillsGIA Degree a plus, but not requiredJewelry fabrication or design experience is a plus, but not requiredAdobe Illustrator experience is a plus, but not requiredJob Details:Full-time on-site role located in BostonOffice hours are 10AM to 6PMAvailable schedules: Thursday - MondaySalary: Starts at 60K + quota-based bonus structureBenefits:Equity Compensation. Every Frank Darling team member receives a stock option package to share in the upside of the company's success.Insurance. Medical, dental, and vision insurance kicks in on the first day of your 2nd month!401k. Optional 401k program.Paid Time Off. A flexible, unlimited paid time off policy enables motivated goal-oriented team members to rechargePerformance-Based Bonuses. Monthly bonus for achieving sales targetsDisability and Life Insurance.Pre-Tax Commuter Benefits.Employee Discounts. A generous discount program for you, your friends, and your family to make it easy to wear and gift Frank Darling.