Application Portfolio Management (APM) Functional Consultant

Job Description:End-to-end Application Portfolio Management covering below:As-is understanding of application portfolio management lifecycle.Identifying and understanding all the technology assets, mapping to business capabilities Design/Re-design application portfolio management lifecycleAs-is understanding of application portfolio, process/workflows, integrations, fulfilment & support etc.Planning for future serviceDesigning of application portfolio architecture , application to business capability mapping, application , consumables, workflows, automation designingIntegration & functional designing, user stories creation, wireframesKPIs & reporting configurationBuild test scripts, functional testing, pilot training.Training material, trainingsHand over to support, supporting OCM etc.Implementation of application portfolio management tools like ServiceNow etc.Identify automation opportunities and driving implementation of the same.Work closely with ServiceNow developers in Agile method to get APM implemented.Desired Skills:ITIL®/ITSM Functional Process Consulting or Process Management LeadITIL® Intermediate or Expert certifiedISO 20000 Auditor is plusIT & respective technology alignmentProject Management trained is preferredStrong customer service orientationPassion for analyzing problems designing creative solutions in the form of process design and automation, driving continuous performance improvementComfortable with and effective using MS Office applications including VisioClose attention to detail and accuracyDeadline driven and results orientedFlexible attitude and ability to interact with a diverse business user community and changing environment; comfortable with and excited about being part of the driving force behind change managementEssential Requirements: BE/B. Tech (minimum), MBA (IT/Operations) is preferred Minimum IT experience required is 8 – 10 years out of which at least 5 – 7 years in ITIL® process functional consulting domain or at least 6 – 8 years of ITIL® Process owner/manager experienceHands-on work experience on at least one Service Management tools like ServiceNow, BMC Remedy, HPSM or any other equivalent industry standard ITSM tool (ServiceNow is preferred)Strong oral and written communication skills with the ability to communicate technical information in non-technical languageExcellent English communication skills, both written and verbal, including business writing skillsExperience of performance data analysis of ITIL® processesServiceNow certification is preferred but not a mustProduct Owner trainedAbility to work with all levels of client and internal resourcesAbility to organize, delegate, and leverage resources to accomplish objectivesSupervisory skills and the ability to leverage support from other parts of the organizationOrganizational and time management skills