Bilingual Economic Benefits Technician

What You'll Be Doing Make a Difference in Your Community! Join #TeamWake as a Bilingual Economic Benefits Technician The Economic Services team plays a vital role in helping individuals and families in our community access the essential resources they need to live healthy, stable, and fulfilling lives. Every day, our team provides support with health care programs, Food and Nutrition Services, transportation assistance, and more.As an Economic Benefits Technician your Spanish and English skills will make a great impact by helping us better connect with and support the diverse families we proudly serve. Your ability to communicate clearly and compassionately in both languages ensures that families fully understand their options, feel support throughout the process, and receive services without barriers. Your voice can truly change someone’s experience — and their future. What you will be doing daily to serve the community; Interviewing clients and helping them complete applications as needed Researching and reviewing cases in NC FAST and OnBase Entering late recertifications into NC FAST Assisting clients with questions in person, by phone, and via email Identifying concerns or potential safety issues and alerting appropriate staff Scanning and uploading client documents into OnBase Providing backup support to Customer Service Representatives at the front desk, including client registration Offering referrals to appropriate resources to ensure clients get the help they needThis role is more than a job — it's an opportunity to contribute to the well‑being of our community and ensure that every resident, regardless of language or background, can access critical support. If you enjoy helping others, working in a fast‑paced environment, and being part of a mission‑driven team, we encourage you to apply.About About Our TeamThe Wake County Department of Social Services team is grounded in a deep commitment to connection, compassion, and community. We bring together experienced professionals who collaborate to support individuals and families through complex challenges, connect them with critical resources, and promote long-term stability. We value insight, innovation, and a solutions-focused approach, and we welcome those who are ready to contribute their expertise to meaningful, community-centered work. Join us in making a lasting difference!Required The Basics (Required Education and Experience) High school diploma or GED One year of experience in human services Equivalent education and experience are accepted Please include ALL prior work experience on your application and resume. Beyond the Basics (Preferred Education and Experience) Fluency in SpanishNC FAST experienceOn Base experienceExcellent customer service skills How Will We Know You're 'The One'? Client/Customer ServiceCommunication, both written & oralOffice Technology (Microsoft)Adaptability About This Position Location: HSC Swinburne Raleigh, NC 27610Employment Type: RegularWork ScheduleHiring Range: 25.07 - 28.13Market Range: 25.07 - 31.18Please include ALL prior work experience on your application and resume.Posting Closing Date: 7:00 pm on 4/28/2026 What Makes Wake Great Equal Opportunity Statement Background Check Statement Emergency Service Worker Statement What Makes Wake GreatConsistently ranked high among the best places to live and work in America, Wake County is home to NC State University, Research Triangle Park, and 2006 Stanley Cup Champions, the Carolina Hurricanes. In addition to being Wake County’s seat of government, Raleigh is also the center of state government, with the Capitol Building, legislature and many state government offices located in Raleigh. With an estimated population of just over 1.2 million residents, Wake County is North Carolina’s most populous county. Entertainment, recreation, and art and culture abound with the North Carolina Museum of Art, JC Raulston Arboretum, and the Neuse River Trail all in the heart of Wake County. Wake County uses the Council/Manager form of government. Currently, the seven members of the Board of Commissioners are elected by district on a partisan basis and serve four-year terms. In Fall 2026, two at-large seats will be added for nine total commissioners. The County is regarded as a fiscally responsible and well-managed government, enjoying a AAA bond rating. The County’s FY2026 General Fund budget is approximately $2.1 billion, and the County has over 5,100 full time employees. Wake County Government came in at #2 on the Healthiest Employers list for 2024. This year, US News & World Report ranked Raleigh #5 on its list of Best Places to Live, and the Milken Institute ranked Raleigh #1 on its 2025 list of Best-Performing Cities.Equal Opportunity StatementWake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.Background Check StatementPosition may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.Emergency Service Worker StatementIn the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.