Adult Medicaid - Eligibility Caseworker II - Sign-On Bonus up to $5,000

What You'll Be Doing Make a Meaningful Impact in Your Community! Are you passionate about making a real difference in people’s lives? Join our Adult Medicaid Team as an Eligibility Caseworker II and help individuals and families access the essential healthcare resources they need to live healthier, more stable lives.As an Eligibility Caseworker II, you will play a vital role in ensuring that community members receive the support they deserve. You’ll determine eligibility for Medicaid by reviewing factors such as income, family size, medical information, evaluations, resources, and other essential criteria. Using NCFAST (our case management system) and OnBase (our document management system).This hybrid role allows you to work 50% in‑office and 50% virtually, offering both flexibility and connection.What You’ll Do Complete assessments and determine ongoing eligibility for Medicaid Evaluate individuals and families for other Economic Services programs Enter accurate data into state systems to authorize benefits Connect households with community resources when additional support is needed Stay current on policies and procedures through ongoing training Provide backup support to fellow Eligibility Caseworkers as needed Maintain organized, thorough documentation using our document management systemsIf you’re detail‑oriented, compassionate, and committed to helping others, this is your opportunity to make a meaningful impact every day.Ready to join a dedicated team that changes lives? We’d love to hear from you!About About Our TeamThe Wake County Department of Social Services team is grounded in a deep commitment to connection, compassion, and community. We bring together experienced professionals who collaborate to support individuals and families through complex challenges, connect them with critical resources, and promote long-term stability. We value insight, innovation, and a solutions-focused approach, and we welcome those who are ready to contribute their expertise to meaningful, community-centered work. Join us in making a lasting difference!Required The Basics (Required Education and Experience) High school degree or GED Three years of job-related experience Equivalent education and experience are accepted Please include ALL prior work experience on your application and resume. Beyond the Basics (Preferred Education and Experience) Experience determining eligibility for a State or County Department of Social Services program (Medicaid, Food and Nutrition Services, Work First, Child Care Subsidy, Child Support, WIC or Energy Assistance Program) Experience in a Human Services Technician role supporting any Human Services program in a county or state Department of Human Services or Social Services agencyExperience determining eligibility for a Financial or Insurance Provider for financial assistance or insurance claimsExperience assessing the financial capabilities and need for financial assistanceFinancial Counseling)Direct clerical or customer services experience providing support to a Medicaid, Food and Nutrition Services, Work First, or Child Care Subsidy Program within a State or County Department of Social ServicesExperience working with the homeless populationSpanish language skills How Will We Know You're 'The One'? You'll be able to identify issues, gather and compare data from multiple sources, and recommend solutions.Interpret and apply Adult Medicaid policies, including updates.Build and maintain strong client relationships; respond to individual needs.Present information clearly in writing and verbally to ensure understanding.Complete tasks with accuracy and attention to detail.Manage time effectively to handle multiple responsibilities efficiently.Apply complex policy rules to determine client budgets accurately.Demonstrate excellent customer service and respect for client diversity.Use required office technology and systems, including Microsoft Office, NC FAST, and Hyland OnBase. About This Position Location: HSC Swinburne Raleigh, NC 27610Employment Type: RegularWork Schedule: Mon. - Fri. 8:15 am - 5:15 pmHiring Range: 25.79 - 30.08Market Range: 25.79 - 34.37Please include ALL prior work experience on your application and resume.Posting Closing Date: 7:00 pm on 6/12/2026 What Makes Wake Great Equal Opportunity Statement Background Check Statement Emergency Service Worker Statement What Makes Wake GreatConsistently ranked high among the best places to live and work in America, Wake County is home to NC State University, Research Triangle Park, and 2006 Stanley Cup Champions, the Carolina Hurricanes. In addition to being Wake County’s seat of government, Raleigh is also the center of state government, with the Capitol Building, legislature and many state government offices located in Raleigh. With an estimated population of just over 1.2 million residents, Wake County is North Carolina’s most populous county. Entertainment, recreation, and art and culture abound with the North Carolina Museum of Art, JC Raulston Arboretum, and the Neuse River Trail all in the heart of Wake County. Wake County uses the Council/Manager form of government. Currently, the seven members of the Board of Commissioners are elected by district on a partisan basis and serve four-year terms. In Fall 2026, two at-large seats will be added for nine total commissioners. The County is regarded as a fiscally responsible and well-managed government, enjoying a AAA bond rating. The County’s FY2026 General Fund budget is approximately $2.1 billion, and the County has over 5,100 full time employees. Wake County Government came in at #2 on the Healthiest Employers list for 2024. This year, US News & World Report ranked Raleigh #5 on its list of Best Places to Live, and the Milken Institute ranked Raleigh #1 on its 2025 list of Best-Performing Cities.Equal Opportunity StatementWake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.Background Check StatementPosition may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.Emergency Service Worker StatementIn the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.