CHB Associate

Reporting to: COOLocation: Remote or Hybrid (based on location) | USAType: Full-TimeAbout CargoTransCargoTrans is a boutique third-party logistics provider dedicated to solving complex supply chain challenges and building stronger global trade connections. We combine a tech-savvy, personalized approach with deep industry expertise to help companies move products across borders efficiently and confidently—covering everything from international freight forwarding and customs brokerage to tariff navigation and trade compliance. We take immense pride in our inclusive, high-energy, and collaborative culture. Here, every milestone is a team victory.Role OverviewAs a CHB Associate at CargoTrans, you’ll play a key role in ensuring the smooth and compliant processing of customs documentation for our clients. You’ll be part of a highly skilled, fast-paced brokerage team that helps keep cargo moving across borders while maintaining accuracy, efficiency, and full compliance with U.S. Customs regulations. From filing entries to liaising with customers and internal teams, you’ll help make the complex feel seamless.Why You’ll Love This RoleRemote/Hybrid Flexibility: Work remotely or in a hybrid setup depending on your location.Compliance-Focused: Play a key role in keeping clients compliant and shipments moving.Client-Centric: Build real relationships with customers and support their international growth.Hands-On Experience: Engage directly with documentation, brokers, and government agencies.Team Energy: Collaborate with supportive experts who are passionate about global logistics.What You’ll DoOpen and file new ISF jobs, ensuring accuracy and timeliness across all required fields.Communicate with clients and internal departments to gather necessary information for documentation. Upon receipt, review and verify documents to ensure all required information is present and compliant.Prepare and submit customs entries timely for import shipments, ensuring compliance with all applicable laws and regulations (e.g., HTS classification, valuation, and admissibility).Work with U.S. Customs and Border Protection (CBP), FDA, USDA, and other government agencies to ensure proper clearance of goods.Ensure timely cargo release, dispatch, and provide accurate reporting and billing.Maintain monthly performance benchmark of entry and line counts.Generate, file, and maintain accurate and up-to-date records, documentation, and databases.Respond to customer inquiries and ensure high levels of satisfaction and follow-up.Resolve discrepancies or issues that could delay the release of shipments. Troubleshoot issues and escalate to supervisors when appropriate.Prioritize and manage daily tasks in a fast-paced, deadline-driven environment.Stay familiar with CargoTrans service offerings and supply chain concepts.Collaborate with other departments and support staff to ensure data integrity and SOP compliance.Communicate with customers, shippers, agents, and Customs in a clear and professional manner.Understand each customer’s unique business model and build trusted relationships.Coordinate with overseas offices to support customer satisfaction and operational efficiency.Keep up to date on changes in regulations and industry procedures.Ensure compliance with SOPs, CBP regulations, and company standards.Support additional duties or projects as needed.What We’re Looking ForHigh school diploma required; prior CHB experience preferred but not required.Strong multitasking and prioritization skills.Excellent verbal and written communication skills.Comfortable working in a fast-paced, high-volume office environment.Proficient in Microsoft Office (Excel, Word, Outlook); experience with CargoWise is a plus.Basic understanding of U.S. Harmonized Tariff Schedule (HTS) and Customs regulations.Able to work independently, meet deadlines, and adapt to changing priorities.Strong phone and email etiquette and customer service mindset.Comfortable using AI-powered and digital tools (e.g., Excel features, data validation, and workflow automation) to improve accuracy, productivity, and documentation quality.Why Join CargoTransEnjoy a competitive salary and a benefits package designed to support your wellbeing in a flexible remote or hybrid environment (depending on location).Medical, dental, and vision coveragePaid time off (PTO) and company holidays401(k) retirement plan through VanguardBirthday Bliss: paid day off to celebrate your birthdayAnniversary recognitions to celebrate your milestones with the teamPaid volunteer day: take a day off to give back to a cause you care aboutInclusive, collaborative culture where every milestone is a team win