Level 1 Help Desk / Desktop Support Technician

Job Title: Level 1 Help Desk / Desktop Support TechnicianLocation: Atlanta, GA (Onsite, 5 days/week)Salary: $60,000 annuallyExperience Level: 1–4 yearsOpportunity: Contract to HireAbout the RoleWe’re seeking a motivated and technically savvy Level 1 Help Desk / Desktop Support Technician to be the first line of support for our clients' growing team in Atlanta. This role is ideal for someone who enjoys solving problems, thrives in a fast-paced environment, and wants to build a strong foundation in IT support. You’ll split your time evenly between help desk duties and hands-on desktop support, from password resets to setting up PCs and troubleshooting printers.What You’ll DoHelp Desk Support (50%)Serve as the first point of contact for IT support via phone, email, or in personTriage and resolve Level 1 tickets related to software, hardware, and network issuesEscalate complex problems to Level 2/3 support teams as necessaryDocument issues, resolutions, and workarounds in the ticketing systemDesktop Support (50%)Set up, configure, and troubleshoot Windows PCs, laptops, monitors, and peripheralsProvide hands-on support for local printers, scanners, and other devicesAssist with user onboarding and offboarding (account setups, hardware provisioning)Maintain inventory of equipment and track asset assignmentsWhat We’re Looking For1 to 4 years of experience in IT help desk or desktop support rolesSolid troubleshooting skills for Windows OS, Microsoft Office, and common desktop applicationsWorking knowledge of PC hardware, printers, and basic networkingExperience with a ticketing system (e.g., ServiceNow, Jira, Zendesk)Strong interpersonal and communication skills—you’re calm under pressure and confident with usersMust be able to work onsite in Atlanta, GA, Monday through Friday