Account Manager, Employee Benefits

OverviewAt Alera Group, our Employee Benefits teams help organizations attract, retain, and engage their workforce through creative, compliant, and competitive benefits strategies. We’re seeking a Account Manager who will make a meaningful impact by delivering proactive client service, thoughtful benefits strategy, and a high-touch experience for both clients and employees.About Alera GroupAlera Group was founded in 2017 and has grown to become the 14th largest broker of U.S. business. We are passionate about our clients’ success in the areas of Employee Benefits, Property and Casualty Insurance, and Financial Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.This role supports clients by ensuring benefits programs are administered accurately, aligned with strategic objectives, and compliant with all regulatory requirements. You’ll partner with internal teams and client contacts to deliver seamless execution, creative solutions, and a superior client experience.Why Alera GroupMeaningful Impact - Help clients and employees navigate benefits programs that drive retention, engagement, and satisfactionGrowth & Learning - Opportunities to deepen your expertise and gain exposure to a variety of clients and industriesCollaborative Culture - Work in a team-oriented environment that values accountability, partnership, and the principles of The Collaborative WayResponsibilitiesClient Partnership & Advisory SupportServe as the primary day‑to‑day contact for assigned employee benefits clientsManage a portfolio of approximately 12–16 clients representing a growing book of businessPartner with Consultants to manage ongoing client relationships and maintain regular communication with client HR teamsResolve day‑to‑day service issues with clients and vendor partners to ensure timely executionSupport proactive service planning aligned with the Client Lifecycle/Pathway processOperational & Compliance ExcellenceExecute and manage key client deliverables, ensuring accuracy and on‑time completionLead or support Request for Proposal (RFP) processes in partnership with AnalystsReview contracts, plan documents, Summary Plan Descriptions, and compliance materials for accuracy and timely distributionPrepare and deliver compliance‑related materials to client HR teamsTriage requests across internal teams and external partners to ensure efficient project executionPerform quality reviews on work completed by Analysts or other team membersGrowth & RetentionContribute to client presentations and renewal strategy discussionsIdentify opportunities to improve service delivery, enhance the client experience, and support book‑of‑business growthStay current on employee benefits trends, legislation, products, technology, and market developmentsServe as a mentor and resource to Analysts, supporting technical development and team growthQualificationsRequiredBachelor’s degree in Business or a related field, or equivalent professional experience2+ years of experience in a client‑facing account management or support role within employee benefits or insuranceFor Senior Account Manager consideration - 4+ years of experience with deeper technical expertise and client ownershipActive State Life & Health insurance licenseStrong technical knowledge of employee benefits and plan administrationExcellent communication and relationship‑management skillsAbility to manage multiple priorities in a deadline‑driven environmentPreferredExperience supporting mid‑market or complex employee benefits clientsStrong understanding of compliance deliverables and benefits documentationExperience mentoring or reviewing the work of junior team membersExposure to fully insured, level‑funded, and self‑funded plansCore CompetenciesDetail orientation and quality focusAccountability and follow‑throughCollaborative mindsetClient‑first thinkingStrong organizational and communication skillsBusiness acumen and problem‑solving capabilityAdditional InformationCompensation -Salary range - $80,000 – $110,000 per year, based on experience.Eligible for performance-based bonus - YesBenefits -Alera Group offers comprehensive benefits including medical, dental, vision, life and disability coverage, 401(k), generous PTO, and more.Work Model -This role is HybridProfessional Development – Alera Group AcademyAt Alera Group, growth isn’t left to chance. Through Alera Group Academy, we provide structured development opportunities designed to help you expand your expertise and build a meaningful career.You’ll have access to -Role-specific learning pathsLeadership development programsTechnical and compliance trainingIndustry certifications and continuing education supportPeer learning and knowledge-sharing communitiesWhether you’re deepening technical expertise or preparing for leadership, we’re invested in helping you grow.Licensure & Certifications (If Applicable)This position may require -Active State Life & Health LicenseOngoing continuing education to maintain active statusWe're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process.Location TypeHybrid - 2 or less days in office