Customer Service Rep

Customer Service RepresentativeThe Customer Service Representative provides effective customer service for all internal and external customers.How You Will HelpResponsible for communicating with customers via phone, email, fax, etc.Provide timely and accurate information to incoming customer service orders, status, and product knowledge requestProcess customer orders, changes, and returnsResolve customer complaints by investigating problems, developing solutions, and making recommendationsWork closely with the Operations Supervisor as directedReviews and maintain customer database to track information on account information, statuses, orders, and lead timesProvide timely feedback regarding service failures or customer concernsWork closely with Sales Representatives on quotes, status of orders etc.Promote a safe workplace by performing all tasks in a safe and thoughtful manner in compliance with all rules, procedures, instructions, devices, equipment and use of appropriate personal protective equipment. Maintain vigilance for any hazardous conditions or practices in the workplace and immediately report any unsafe conditions or practice to your supervisorPerform other duties as directedWhat You Will BringStrong communication and interpersonal skillsOutstanding customer service skillsExcellent time management abilityAbility to handle adversity and conflict with successful outcomesOutstanding attention to detail and accuracyPossess strong commitment to team environment while working well with othersWork systematically and logically to resolve problemsUnderstanding of common business practices relating to pricing, terms, shipment, taxes and payment for products and servicesKnowledge of technical details of the company productProficient in computer data entryProficient in Microsoft Office and Microsoft CRM DynamicsQualificationsAssociates' Degree in Business and/or Related Field2 + years of Customer Service experience in the manufacturing or construction industryJob BenefitsMedical, Dental, Vision, and FSA are available 30 days following your start date401k with company match is available after 90 days of employmentCompany-provided Life Insurance and AD&D are provided 1st of the month after 90 days of employment at no cost to you5 PTO days after 60 days of employment (hourly and non-exempt positions only)2 weeks of vacation after 6 months of employment10 paid holidays - including your birthday!About Reliable Automatic Sprinkler Co., IncAs a family-oriented private company, Reliable Automatic Sprinkler offers a welcoming and supportive work environment that values hard work, integrity, and teamwork. We manufacture all our fire protection valves and sprinklers in Liberty, South Carolina. This flagship advanced manufacturing facility houses our Product Development, Engineering, Quality Assurance, Manufacturing, Product Technology, HR, Marketing, Procurement, and Shipping teams. Our regional sales and distribution centers are across the U.S. and worldwide.