Executive Support Engineer

CBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutions--including Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. Job Purpose: Serve as the senior technical expert and escalation point for executive technology support. This role ensures seamless technology experiences for senior leaders through advanced troubleshooting, proactive planning, and close collaboration with infrastructure, security, and engineering teams.Essential Functions:Serve as an on‑site support resource, providing in‑office technical support for executives, senior leaders, and their administrative assistants; delivering remote support when leaders are traveling - including participation in an on‑call rotation.Act as an escalation point and team lead to support and mentor Level 2 support staffProvide advanced support for Windows and macOS laptops, iOS mobile devices, and Avaya phonesTroubleshoot complex issues across Outlook/Exchange, Microsoft Teams, Office 365, SharePoint, Intune, and custom business applicationsDiagnose advanced connectivity and authentication problems, including VPN, network access, and MFASupport the executive conference room in tandem with a dedicated video conferencing team, including acting as eyes/feet on the ground as well as proactive testing and live event supportLead response and resolution for major incidents as well as manage change requests affecting executive users, following customer ITSM processesDevelop and maintain detailed technical documentation and support proceduresPartner with internal IT teams and vendors to improve executive technology servicesEducationFour years of college resulting in a bachelor’s degree or equivalentCertifications, Accreditations, LicensesITIL Foundation certification (preferred)Microsoft 365, endpoint, or related technical certifications (preferred)Experience5-7 Years experienceSpecial Knowledge, Skills, and AbilitiesAdvanced expertise in Windows, macOS, iOS, and Microsoft 365 platforms Strong understanding of enterprise networking, identity, and security concepts Audio/Video conferencing (preferably Neat suite and Cisco WebexDemonstrated experience supporting senior executives or highly visible users Ability to independently manage high‑pressure and business‑critical situations Strong leadership, mentoring, and collaboration skills Excellent written and verbal communication abilities Exceptional discretion, professionalism, and sound judgment