Desktop Support Engineer Level 2

Hoboken, NJ Site Support 7+years of experienceResponsibilities:Provide on-site Level 2 IT support to end users resolving incidents, service requests, and problem tickets assigned to Field Services assignment group- Troubleshoot and resolve issues related to system hardware, application software, and operating systems.Perform endpoint security remediations as assigned by Security - Experience in supporting end user and IT devices, such as Windows desktops & laptops, Apple devices (i.e. MacBooks, iPads, etc.), Chromebox, Printers, Scanners, etc.- Provide hands and feet support for facility infrastructure (network, systems admin, etc.) and on-site event support (i.e. board meetings)- Coordinate with the central IT Service Desk to ensure adherence to SLAs and maintain high levels of customer satisfaction- Perform equipment setup for Moves/Adds/Changes (MAC)- Manage PC refresh and hardware asset lifecycle processes (imaging, configuration, deployment, reclamation), manage IT equipment delivery and IT asset inventory including computers, peripherals, and accessories- Conduct weekly inventory audits and submit stock report - Coordinate with vendors for RMAs and troubleshooting of hardware/software issuesRequired Skills:-Education: Associate's or Bachelor's degree in IT, Computer Science, or related field and/or equivalent work experience- 5+ years experience in IT field services or deskside support - CompTIA A+ certification - Understanding of ITIL framework- Understanding of IT technologies - Experience managing an Infrastructure or customer-facing support (i.e. Desk-side services)- Experience working with technology vendors - Proficient in Microsoft Office tools, including Excel and Powerpoint- Excellent verbal, written and presentation skills- Ability to handle multiple tasks and assignments- Proven ability to thrive in a fast paced, dynamic environment.Nice to Have Skills- ITIL v4 certification - Related infrastructure (network, virtualization) certifications