Summer Intern 2026 - Omnichannel Marketing/Customer Engagement Strategy

Phathom Pharmaceuticals is a biopharmaceutical company dedicated to transforming the treatment of gastrointestinal (GI) diseases. With exclusive rights in the United States, Europe, and Canada to vonoprazan—a first-in-class potassium-competitive acid blocker (PCAB)—Phathom is working to transform the treatment of acid-related disorders.Our Current Portfolio IncludesVOQUEZNA® (vonoprazan) tablets, approved for the treatment of heartburn associated with Non-Erosive GERD, as well as the healing and maintenance of healing of Erosive GERDVOQUEZNA® TRIPLE PAK® (vonoprazan tablets, amoxicillin capsules, clarithromycin tablets) and VOQUEZNA® DUAL PAK® (vonoprazan tablets, amoxicillin capsules), approved for the treatment of H. pylori infection in adultsBeyond our commercialized products, we are advancing a pipeline focused on innovative treatments for other acid-related GI disorders, including Eosinophilic Esophagitis (EoE).At Phathom, we are fueled by innovation, driven by purpose, and united by a shared commitment to improving patient outcomes. Our team comprises seasoned GI and industry experts with proven track records of delivering groundbreaking therapies, including anti-secretory agents. Together, we are tackling unmet medical needs and working hard to enhance the lives of patients.We seek motivated, innovative problem-solvers who excel in fast-paced, collaborative environments and are eager to make an impact. At Phathom, you’ll find more than a career – you’ll join our “Phamily,” where employees feel empowered, valued, and inspired to do their best work.In August 2025, we proudly earned the distinction of being Great Place to Work® certified, with 91% of surveyed employees affirming that Phathom is an exceptional workplace.Ready to help change the landscape in GI? Join us this summer and be part of something extraordinary.We are looking for self-motivated, creative, problem-solving student interns who are excited by the idea of working in a fast-paced start-up environment and contributing to our growth. The 8-12 week internship, beginning in June, can be onsite in NJ or remote consideration with some expected time in offices.You will be a student in Phathom’s Commercial Analytics department.ResponsibilitiesConduct an assessment of current marketing tactics and customer touchpoints across channels (e.g., email, sales rep outreach, digital engagement)Map existing tactics to end-to-end customer journeys for priority customer segments, identifying how individual activities connect across the experienceDevelop structured journey use cases outlining key stages, triggers, and desired customer outcomesSupport the development of rule-based “next best action” (NBA) frameworks by identifying key customer signals, trigger points, and appropriate follow-up actions across channelsAnalyze engagement data to identify patterns in customer behavior, channel effectiveness, and timing of interactionsBuild visual frameworks and/or dashboards (Excel, Power BI) to illustrate journey flows, engagement trends, and opportunity areasPartner with cross-functional teams (marketing, sales, analytics) to validate assumptions and refine journey and NBA use casesSynthesize findings into executive-ready presentations with clear, data-driven recommendations to improve customer engagement and orchestrationDeliver a final set of prioritized journey maps, NBA use cases, and recommendations to support the transition toward more orchestrated, model-driven engagementEducation & ExperienceCurrent pursuing and actively enrolled in a degree in Economics, Business, Data Analytics, Marketing, or a related quantitative field; must have completed at least 2 years of the degree at time of internshipStrong analytical and problem-solving skills, with experience working with datasets and identifying patternsExperience with Excel and/or data visualization tools (e.g., Power BI)Ability to translate complex data into structured frameworks and actionable insightsStrong written and verbal communication skills, including experience creating presentations for stakeholdersInterest in marketing analytics, customer experience, and omnichannel engagementHighly organized with the ability to manage multiple workstreams independentlyMust be authorized to work in the US without sponsorship during the employment periodPhathom’s Core ValuesPerseverance – With hard work and determination, together we overcome all obstaclesHumble – We put others first, remain grounded and let our work speak for itselfAccountable – We are reliable and take personal responsibility in all that we do. We take pride and ownership in our work every dayTransparent – We say what we mean, debate openly and respectfully, and have no hidden agendasEntrepreneurial – We are nimble, agile and embrace innovation. We challenge the status quo, enjoy change and approach problems unconventionallyThe expected annual base salary rate for this role is $15-25 per hour.Phathom is an equal opportunity employer that is committed to inclusion and diversity and provides equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Applicants with a disability who require a reasonable accommodation for any part of the application, interview or hiring process can contact us by sending an email to careers@phathompharma.com.