Front of House Manager (Prairie Village)

Job Description – Front of House/Training ManagerDivision/Department: OperationsLocation: Prairie Village, KSJob Title: Front of House/Training ManagerReports to: Owner, President of OperationsLevel/Grade: Mid-SeniorType of Position: Full Time Salary, ExemptWe are looking for a dynamic Front of House/Training Manager to join our Scratch GourmetKitchen. Ideal candidate has strong multi-tasking abilities and organizational acumen to leadand continuously develop our restaurant operations. This position is responsible for managingthe daily operations and guiding the culture for dine in operations. The Manager will reportdirectly to the President/Owner and will be responsible for meeting and exceedingoperational, and strategic goals set by the ownership of the company. This position will leadthe front of house service operation, while providing leadership development efforts to createand meet/exceed revenue goals, create a strong presence in the community through corporate,social, and other local network groups, and continuous development of our staff as we look togrow to more locations.We offer a great salary with bonus, benefits and a tremendous opportunity for growth within thisgrowing hospitality group. Scratch recently won "Best New Restaurant" in the 2022 Best ofJohnson County, Runner Up for "Best Caterer", Finalist for "Best New Restaurant" in the 2022Best of KC and nominated as "Caterer of the Year" in the WedKC Annual Awards. We have beenawarded OpenTables Diners Choice Awards in 2024 and 2025 as well as Wine Spectators Awardof Excellence in 2024 and 2025. We are looking for a strong team player committed to upholdingthe standards and culture that have defined our brand and growth.Knowledge, Skills and AbilitiesOversee day-to-day operations of Service staff, assign weekly performance goals and ensure their completion, and accomplish your own goalsProfessionally represent the organization in community and industry organizations and eventsWrite weekly Front of House staffing schedulesServe as Manager on Duty and closing manager 4 nights per weekDeliver excellent hospitality – maintain a 4.8 or above rating on all review platformsCreate, ideate, and develop operational procedures and build out formal Steps of Service guidesRecruit, Hire and Train staff within Front of House teamMaintain active training program of all service staffManage the On Boarding Process for all new employeesContinually develop and refine Operations and Training ManualsManage Weekly payroll and cash handling with the accounting teamMeet and exceed overall revenue objectivesDelegate responsibilities to the best-qualified employees and enforce all policies, procedures, standards, specifications, guidelines, training programs, and cultural valuesEnforce restaurant standards, policies and procedures with all restaurant personnelSupport the company as an active team member, provide assistance in Events Coordination on an as needed basisProvide weekly and monthly reporting to Senior Level Management and Directors of CompanyRequired skillsProven success in a managerial roleStrong decision-making abilityExcellent communication, collaboration, and delegation skillsExperienced with Microsoft Office products especially ExcelAbility to motivate and lead employees, and hold them accountableStrong working knowledge of operational proceduresTalent hiring and team developmentTime Management skills to meet commitments across multiple accounts and contactsPossesses good communication skills to work with customers and teamAbility to direct performance of team and follow up with correction where neededDriver's LicenseReliable transportationPreferred skills and qualifications3-5 years of previous restaurant management experienceBachelor's degree (preferred) in business management, Hospitality Management or similar field or 12 -15 years experience in restaurantsExperience in conducting performance evaluationsWorking knowledge of human-resources processesBachelor's degree preferred in Marketing, Hospitality Management, Business or a related fieldMinimum three years of experience managing a teamA creative and analytical mind with strong attention to detailDrive for results demonstrated through successful performance in prior hospitality positions