PBX Associate Weekends PRN (Days, Evenings, Nights)

Job Opportunity At White Rock Medical CenterWhite Rock Medical Center is a community-based hospital located near the historic White Rock Lake community, that serves the Dallas, Garland, Mesquite and surrounding areas. We specialize in a wide range of services including comprehensive medical/surgical care, bariatric, cardiology, outpatient and emergency medicine. Our mission is to deliver exceptional healthcare with compassion and excellence. White Rock Medical Center is seeking compassionate, care-minded individuals to join our company and make a difference. As a member of the White Rock Medical Center team, you can advance your skills while working in a supportive and patient focused environment. Job Title: PBX Associate Job Summary: The PBX Associate is responsible for answering the hospital PBX board. The PBX Associate will have a pleasant attitude, a willingness to learn and act in a dependable and responsible manner. Essential Functions: Responsible for answering incoming calls and routing calls to correct department or extension. Conduct emergency communication to the Fire and emergency response units. Prioritize calls to the CODE phone over all other calls. Train on the PBX system and existing VoIP platform. Other duties as assigned by Manager. Behavioral Standards: Treats everyone as their customer; utilizes scripting and other tools to ensure consistency in customer service; Expresses recognition and shows appreciation to others; fully utilizes AIDET principles; responds quickly to handle requests, complaints, and questions; displays a positive attitude. Communication/Knowledge: Wears nametag properly; follows dress code policy; answers phone correctly and promptly; is prepared for meetings; meets deadlines; does not participate in gossip; acts ethically and treats others with respect; respects customer's and co-worker's time; establishes and maintains effective relationships with customers and co-workers. Collaboration/Teamwork: Attends staff meetings; follows HIPAA guidelines; follows patient rights policy; complies with the compliance program; demonstrates knowledge of role in a disaster; demonstrates knowledge of fire and fire drill procedures; working knowledge of hospital emergency codes; always utilizes standard precautions in the clinical setting; safely manages the environment of care by demonstrating a working knowledge of the requirements of the: Life Safety program, Utilities Management program, Hazardous Materials program, Emergency Preparedness program, Safety Management program, Medical Equipment Management program, Security Management program. Requirements: Experience: 1 year working in a healthcare environment with PBX switchboard Education: GED or High School diploma