Customer Service Representative

One of our direct Manufacturing client is hiring for Customer Support, below are the details:JOB DESCRIPTION:Job Title: Customer Support RepresentativeLocation: Johnston, IADuration: 24 months REQUIRED SKILLS REQUIRED SKILLS, KNOWLEDGE,&RELEVANT WORK EXPERIENCE:Skills in interpersonal communications, negotiation, and conflict resolutionExperience with customer service / supportHigh comfort level and experience with consumer software applicationsStrong computer and troubleshooting skillsAbility to work off-shift hours and occasional holidays to support the businessExperience with data management DESIRED SKILLS, KNOWLEDGE, & RELEVANT WORK EXPERIENCE:Knowledge of agriculture customersAgriculture operations experience, including Precision Farming experiencePrior work experience in Agriculture or Technology dealer channelsBachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline Contact Center is open from 7am - 7pm CST, Monday - Friday · Four shifts available that rotate within the 12 hour operation: o 7:00am - 3:30pm o 8:00am - 4:30pm o 9:00am - 5:30pm o 10:30am - 7:00pmCandidate must be available to work any 8-hour shift within the 7am-7pm support window.Candidate will work on-site (Financial - Johnston, IA) five days a week SPECIAL CONSIDERATIONS:Training and mentoring will be on the 8-4:30am shift and last approximately 6 weeks.Takes approximately 3-4 months from start date to reach full productivity.Limited travel to nearby Des Moines Works for a factory tour and to nearby Jensen Farms approximately twice a year. Will ride along with a full-time employee. Onboarding Attendance Policy:Contingent employees within their training period (about 5-7 weeks of employment) are not eligible to take any time off. Unexcused absences and/or tardiness during training and mentoring days could result in immediate termination. To determine if an absence is excused work with your direct supervisor. EEO: “Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”