Customer Service Representative
Occupations:
Customer Service RepresentativesPrecision Agriculture TechniciansReceptionists and Information ClerksSales Representatives of Services, Except Advertising, Insurance, Financial Services, and TravelSales Representatives, Wholesale and Manufacturing, Except Technical and Scientific ProductsIndustries:
Restaurants and Other Eating PlacesAutomobile DealersDepartment StoresDrinking Places (Alcoholic Beverages)General Rental CentersOur Client, an Agriculture Products company, is looking for a Customer Service Representative for their Johnston, IA location.Responsibilities:Provides front-line technical support/information/solutions to client dealers and customers on Intelligent Solutions Group (ISG)product related inquiries, issues, and concerns to optimize customer satisfaction and retention.Provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction within our case management system.Create and maintain support tools/solutions available online.Requirements:Experience with customer service / supportHigh comfort level and experience with consumer software applicationsStrong computer and troubleshooting skillsExperience with data managementKnowledge of agriculture customersAgriculture operations experience, including Precision Farming experiencePrior work experience in Agriculture or Technology dealer channelsBachelor's degree is strongly preferredWhy Should You Apply?Excellent growth and advancement opportunitiesICONMA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law.#alljobs